Psychology of Queues

WAVETEC Psychology of Queues Unoccupied time feels longer than occupied time. Process-waits feels longer than in-process waits. Anxiety makes waits seem longer. Uncertain waits seem longer than known, finite waits. Unfair waits are longer than equitable waits. The more valuable the service, the longer the customer is willing to wait. Solo waits feel longer than group waits. Managing Wait Time Psychology Invest in interactive customer facing technology to deliver media rich experiences & engage your customers as they wait to be served. Digital Signage Kiosk to show queue status Use Digital Signage Kiosks to entertain your customers with dynamic content, inform them about the queuing status, and to promote new products or services. HD Centralized real High definition videos & images Integration services tools Scheduling RSS Feeds time updates In Queue Merchandising to engage customers Get the most out of your customer's in-store time, Avoid walk-aways, and build your brand by occupying your customers' mind with advertising at prominent customer touch points. Drive impulse purchases Ease customer journey with way-finding Engage customers with eye catching promotions Greater personalization options Increase profitability as per retail covered area Managing Queues to organize customer flow efficiently This is an enterprise solution designed to organize, engage and measure your customers' journey and deliver the best results in terms of efficiency and service quality. Organize the customer flow Real time monitoring staff and branch performance Manage offices from a centralized location Increases service productivity Mobile App to avoid queuing Our mobile queuing application aims to enable your customers to join queue and get directions even before they arrive at the service area which helps them avoid queuing. Available on: Apple Android For more information visit www.wavetec.com WAVETEC Fuentes: http://www.wavetec.com/solutions/customer-experience-solutions/ http://davidmaister.com/articles/the-psychology-of-waiting-lines/