The Importance of Customer Service Inbound Call Centers

THE IMPORTANCE OF CUSTOMER SERVICE INBOUND CALL CENTERS Inbound call center services are often the top providers among businesses to handle daily customer service duties over the phone. With that being said, customer service will always be a vital and important aspect when running a business. Check out this reference guide to learn about interesting customer service call center facts and statistics! FACTS & STATS 68% 69% 58% of all inbound call center communications are handled by phone of Americans would recommend a company after a positive customer experience of Americans would never use a company again after a negative customer experience 70% 82% 3% of customers will return business if their complaints are resolved of all customer communications is handled by social media channels of consumers say the number one factor for great customer service is having issues resolved fast 62% of businesses say $41 BILLON 67% per year is the cost of poor customer service of customers hang up the phone when they cannot talk to a real customer service provided by a call center is a competitive differentiator person Live assistance has the highest satisfaction rate Loyal customers are worth 10 times more than their first purchase THE BOTTOM LINE Customer service is extremely important, regardless of the industry, and consumers expect to talk to a person when they call. Make a positive change within your business and make the switch to the best inbound call center service provider: Xact Telesolutions! МҮХАСТ.СОМ 877.670.9228 SOURCES http://blogs.salesforce.com/cempany/2015/01/ten-customer-service-stats-what-they-mean-your-contact-center-gp.html http://blog.orecx.com/blog/bid/401921/12-Customier-Service-Stats-to-Help-you-in-2015 https://fonolo.Eom/bleg/2013/09/17-important-customer-experience-statistics-for-the-call-center/ http://www.helpscout.net/75-customer service-facts-quotes-statistics/