How the internet has changed your life

CONSUMER POWER TO THE PEOPLE ΟΝ THEINΤERNΕΤ 201 "When a customer walks into my 1870 store, forget me, he is King" John Wanamaker 1990 1994 1995 1997 ebay STANFORD amazon FEDERAL Cor UNION Progressive. Personal. Auction buying and selling begins in earnest on eBay, with 2 million auctions, following the adoption of SmartMarket technology sold its first book online First online banking Stanford Federal Credit Union Tim Berners-Lee creates the World Wide Web 2000 1999 A Nationwide Google MoneySupermarket com First online banking in the UK founded launches world's biggest search engine listing one billion URLS Technology is nothing. What's important is that you have a faith in people, that they're basically good and smart, and if you give them tools, they'll do wonderful things with them. PayPal tripadvisor Founded - the dawn of re- founded view-based decision-making artistShare RYANAIR Steve Jobs, co-founder of Apple First crowdfunding web- site - launched to allow launched creative artists to raise money from fans 2001 2002 2003 JustGiving rightmove 2006 is born tripadvisor founded First ever begins providing travel companies with qualified tweet MoneySavingExpert.com leads founded by Martin Lewis - brings the power of the forum to personal finance 2007 "Year of consumer power" Мay Mars UK did a u-turn on inclusion of Bank charges campaign - Which? the consumer group, and Moneysavingexpert.com publish template letters enabling millions of current account holders to com- plain about unfair overdraft charges animal products in chocolate produced at its factory in Berkshire after the Vegetarian Society posted the Mars customer services phone number on its website, attracting a deluge of calls August HSBC was iorcea inio a ciimbdown over plans to scrap interest-free student overdrafts after 6,000 angry students aired a Facebook pro- test June iPhone launched July September Available on the DO App Store launched satisfaction The customer engagement platform, is launched 2008 August Thingiverse BBC RADIO 2009 music A digital design-sharing website, is launched. Obtain "objects" for free online and print them 2010 Save BBC Radio 6 Music April June November KICKSTARTER Obitcoin campaign 180,000 people joined the facebook campaign group to save the station and millions of tweets hashtagged GROUPON Probably the biggest and best-known crowdfunding website, is launched. giving consumers a bigger say in which products come to market The network came into ex- istence. The internets first currency #saveómusic founded June July 2012 O SEEDRS The Big Switch January 38 DEGREES Seedrs launches the first equity crowdfunding Twitter users force gym to cancel a contract. LA Fitness refused to cancel the contact of a pregnant woman whose husband had just lost his job platform to have received regulatory approval from the Financial Services Authority (FSA) a campaign run by 38 degrees, the UK's biggest online campaigning community, used the collective buying power of participants to pressure energy companies to offer cheaper tariffs to campaigners "3/4 of the world now has a mobile phone and 34.3% has internet access" • The Guardian ** the World Bank and Internet World Stats What's next?