How An Answering Service Works

How does an Answering Service Work? It's 10 o'clock at night and you're sick. You aren't sick enough to go to the hospital, but sick enough where you need to speak to your Doctor. But their office is closed right? Wrong! This is how your doctor gets your calls after hours. It's late & you need to talk to your doctor. Their office is closed but you call anyway. You end up speaking to someone and they page the doctor for you. Awesome! Who answered? Are they open? You just spoke with an answering service! 1 1 4 6 8 9 +1 Call a You grab your phone and find the energy to call your Dr's office You are sick. Your phone carrier sends the call through their network to the Dr's office, 6 Incoming +23900457 The answering service's PBX identifies the Since your Dr's office is closed, the phones The phone company sends the voice call to call. The PBX follows a dial plan and sends are transferred to the answering service, via call forwarding. the answering service along with a 10digit ANI (like caller ID). the voice and data of the particular call to an answering service operator. GOOD ENENYNG! DR. SAITH'S ANSTRNG 8 9 SERWCE. The operator answers the phone in the greeting of your Dr's office Example: Good evening. Dr. Smith's Answering Service. You speak with the operator relaying your message and its urgency. The operator listens to your problem and compares that against for Dr's protocols. 10 11 12 10100 0010110 0100101 ww The answering service operator will follow a protocol to reach the Dr. The answering service will relay the message to the physician on-call by patching you through to their phone. You speak to the Dr. and he gives you great advice. You are no longer sick so you go outside and run a marathon. How does an Answering Service Work? How does an Answering Service Work? It's 10 o'clock at night and you're sick. You aren't sick enough to go to the hospital, but sick enough where you need to speak to your Doctor. But their office is closed right? Wrong! This is how your doctor gets your calls after hours. It's late & you need to talk to your doctor. Their office is closed but you call anyway. You end up speaking to someone and they page the doctor for you. Awesome! Who answered? Are they open? You just spoke with an answering service! 1 1 4 6 8 9 +1 Call a You grab your phone and find the energy to call your Dr's office You are sick. Your phone carrier sends the call through their network to the Dr's office, 6 Incoming +23900457 The answering service's PBX identifies the Since your Dr's office is closed, the phones The phone company sends the voice call to call. The PBX follows a dial plan and sends are transferred to the answering service, via call forwarding. the answering service along with a 10digit ANI (like caller ID). the voice and data of the particular call to an answering service operator. GOOD ENENYNG! DR. SAITH'S ANSTRNG 8 9 SERWCE. The operator answers the phone in the greeting of your Dr's office Example: Good evening. Dr. Smith's Answering Service. You speak with the operator relaying your message and its urgency. The operator listens to your problem and compares that against for Dr's protocols. 10 11 12 10100 0010110 0100101 ww The answering service operator will follow a protocol to reach the Dr. The answering service will relay the message to the physician on-call by patching you through to their phone. You speak to the Dr. and he gives you great advice. You are no longer sick so you go outside and run a marathon. How does an Answering Service Work? How does an Answering Service Work? It's 10 o'clock at night and you're sick. You aren't sick enough to go to the hospital, but sick enough where you need to speak to your Doctor. But their office is closed right? Wrong! This is how your doctor gets your calls after hours. It's late & you need to talk to your doctor. Their office is closed but you call anyway. You end up speaking to someone and they page the doctor for you. Awesome! Who answered? Are they open? You just spoke with an answering service! 1 1 4 6 8 9 +1 Call a You grab your phone and find the energy to call your Dr's office You are sick. Your phone carrier sends the call through their network to the Dr's office, 6 Incoming +23900457 The answering service's PBX identifies the Since your Dr's office is closed, the phones The phone company sends the voice call to call. The PBX follows a dial plan and sends are transferred to the answering service, via call forwarding. the answering service along with a 10digit ANI (like caller ID). the voice and data of the particular call to an answering service operator. GOOD ENENYNG! DR. SAITH'S ANSTRNG 8 9 SERWCE. The operator answers the phone in the greeting of your Dr's office Example: Good evening. Dr. Smith's Answering Service. You speak with the operator relaying your message and its urgency. The operator listens to your problem and compares that against for Dr's protocols. 10 11 12 10100 0010110 0100101 ww The answering service operator will follow a protocol to reach the Dr. The answering service will relay the message to the physician on-call by patching you through to their phone. You speak to the Dr. and he gives you great advice. You are no longer sick so you go outside and run a marathon. How does an Answering Service Work? How does an Answering Service Work? It's 10 o'clock at night and you're sick. You aren't sick enough to go to the hospital, but sick enough where you need to speak to your Doctor. But their office is closed right? Wrong! This is how your doctor gets your calls after hours. It's late & you need to talk to your doctor. Their office is closed but you call anyway. You end up speaking to someone and they page the doctor for you. Awesome! Who answered? Are they open? You just spoke with an answering service! 1 1 4 6 8 9 +1 Call a You grab your phone and find the energy to call your Dr's office You are sick. Your phone carrier sends the call through their network to the Dr's office, 6 Incoming +23900457 The answering service's PBX identifies the Since your Dr's office is closed, the phones The phone company sends the voice call to call. The PBX follows a dial plan and sends are transferred to the answering service, via call forwarding. the answering service along with a 10digit ANI (like caller ID). the voice and data of the particular call to an answering service operator. GOOD ENENYNG! DR. SAITH'S ANSTRNG 8 9 SERWCE. The operator answers the phone in the greeting of your Dr's office Example: Good evening. Dr. Smith's Answering Service. You speak with the operator relaying your message and its urgency. The operator listens to your problem and compares that against for Dr's protocols. 10 11 12 10100 0010110 0100101 ww The answering service operator will follow a protocol to reach the Dr. The answering service will relay the message to the physician on-call by patching you through to their phone. You speak to the Dr. and he gives you great advice. You are no longer sick so you go outside and run a marathon. How does an Answering Service Work? How does an Answering Service Work? It's 10 o'clock at night and you're sick. You aren't sick enough to go to the hospital, but sick enough where you need to speak to your Doctor. But their office is closed right? Wrong! This is how your doctor gets your calls after hours. It's late & you need to talk to your doctor. Their office is closed but you call anyway. You end up speaking to someone and they page the doctor for you. Awesome! Who answered? Are they open? You just spoke with an answering service! 1 1 4 6 8 9 +1 Call a You grab your phone and find the energy to call your Dr's office You are sick. Your phone carrier sends the call through their network to the Dr's office, 6 Incoming +23900457 The answering service's PBX identifies the Since your Dr's office is closed, the phones The phone company sends the voice call to call. The PBX follows a dial plan and sends are transferred to the answering service, via call forwarding. the answering service along with a 10digit ANI (like caller ID). the voice and data of the particular call to an answering service operator. GOOD ENENYNG! DR. SAITH'S ANSTRNG 8 9 SERWCE. The operator answers the phone in the greeting of your Dr's office Example: Good evening. Dr. Smith's Answering Service. You speak with the operator relaying your message and its urgency. The operator listens to your problem and compares that against for Dr's protocols. 10 11 12 10100 0010110 0100101 ww The answering service operator will follow a protocol to reach the Dr. The answering service will relay the message to the physician on-call by patching you through to their phone. You speak to the Dr. and he gives you great advice. You are no longer sick so you go outside and run a marathon. How does an Answering Service Work?