Data Center Maintenance: Selecting a Third Party Maintainer

to Data Center Maintenance Selecting a Third Party Maintainer An attractive and more customer-centric alternative to manufacturer support By the Numbers $26B Total market for hardware support $14.5B = Total market for data center hardware support Down times cost $7,900 per minute Industry standards require 99.99% uptime Third Party Maintainer Benefits Flexible, customized service plans Multivendor Technical skills on par with manufacturer BETTER SERVICE, BETTER VALUE support capabilities Replace your hardware (I have a sales quota to meet) Your equipment still works; replace when you want Third Party Maintainers Manufacturers Pay a premium as equipment ages, support all or nothing Pay less over time, support what you need What to Look for in a TPM Technical Service Ease of Business competence quality Engineers trained and certified by the manufacturer SLA compliance, first-time fix, parts availability Co-terminated service contracts, service offerings fit to meet your needs Run a test call to compare the TPM's responsiveness and diagnosis to that of the manufacturer TERIX Data provided by Ponemon Institute, Gartner Research and TER Computer Service for