Cape Fear Community College Deploys Virtual Agent Technology By IntelliResponse

IntelliResponse Success Story: Cape Fear Community College Cape Fear COMMUNITY COLLEGE Located in Wilmington, NC, Cape Fear is the 5th largest community college in North Carolina The Modern Student Impatient, Demanding & Web Savvy They Search for Answers and encounter: Big, Complex Web Sites FAQ Pages Consequences Enterprise Search Tools Frustration because they can't self-serve #$%! Forced into finding alternatives Escalation to higher cost channels The Benefits of getting it QuikStart Right Service Only 45 days to launch Reduced Staff volume by 7000 questions 24 in January 2012 HOUR SERVICE SmartSource service Constant improvement of knowledge base Osreative @ 00 intelliresponse" www.ntelliResponse.com SPONSORED BY: