5 Benefits of Live Chat Software

Top 5 Benefits of Live Chat Software For online businesses, live chat is must. Not only does it increase conversion rates, but it also has a direct impact on brand re ation, inbound marketing, customer happiness and customer retention. TOP 5 BENEFITS Customer Satisfaction 人人 大大 A 77% of people who use live chat believe that their questions have been answered quickly and efficiently Live Chat 73% Email 61% Phone Calls 44% Customer Satisfaction Higher Conversions ... ... ... ... 61% of online shoppers and web visitors are more likely to purchase a product/service based purely on live chat communication 17% of people who have never used live chat believe that using that feature would increase the likelihood of the making a purchase Stronger Customer Relationships Stronger customer relationships come from seamless, responsive experiences; live chat software makes it easy to provide that type of experience Having a live chat option on your website increases customer trust and loyalty by literally putting a face to your business Higher ROI Great for your business. Live chat not only increases web conversion rates, it also increases average order values Great for support teams. A Kissmetrics review found that live chat reduces overall contact center costs by lowering average interaction costs Customer Retention E 90% of customers consider live chat helpful and will stick with a product or service that offers live chat, even if they rarely take advantage of it. ClickDesk Here Features Plugina Intsgntions 63% of web visitors are more likely to return to a website that offers live chat @ClickDesk www.clickdesk.com Sources: ClickDesk, ATG Global, eMarketer, Kissmetrics, Shopify, eDigital Research %24 Phone Calls Email Live Chat