Transcribed
The Year of Customer Experience
OF OUTPERFORMING ORGANIZATIONS ARE 54% MORE LIKELY TO COLLABORATE DEEPLY WITH CUSTOMERS A1% INCREASE in connection with online reviewers can result in 11% TO 25% INCREASE in your overall online sentiment. And that sentiment has a significant impact on the bottom line of a business. 90% 86% 90% of consumers said 86% of consumers said that positive reviews influenced their decision to buy that negative reviews swayed their decision to not buy
The Year of Customer Experience
shared by smersdorfnba on May 06
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Customer experience is growing in importance as consumers share more about their experience with brands online. In fact, customer service is the number 1 influencer of consumer trust. The only questi...
on is, are you engaging and listening to what consumers are already saying?
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