Social media & Emergency response

Sources: twitter, igloo, American Red Cross, Congressional Management Foundation, editorswebblog.org f 500 There are currently over 500 Emergency Management Group Pages on Facebook Benefits social media provides in emergency notification Red River was cresting at record flood levels in M Twitter users on the ground sent out vital information about the Mumbai Terrorist Attacks, including emergency phone numbers and the location of hospitals that needed blood donations The Australian Country Fire Authority used Twitter to send out information on the fires, how to donate money and blood, and where to seek The Food and Drug Administration (FDA) recalled salmonella-tainted pistachios products. 3,000 people found out through the agencys Twitter feed Opportunity for multiple "credible" spokespeople Ability to measure sentiment NDand MN. 2,600 people were getting updates delivered on the Federal Viral messages are repeated again and again Emergency Management Agency s (FEMA) Twitter emergency help Social Media Use in Emergencies Emergency Agencies on Twitter Intel gathering Ongoing contact, which can improe preparedness prior to a crisis 69% 1,244,357 FEMA's tweets informs followers of CDC Emergency In an area-wide emergency, how likely would you be to use social media channels to let your friends and family know you are safe? agree that emergency response agencies should regularly motor their websites and social media sites do they can respond promptly Dramatic scenes the US Airways plane that crashed into the Hudson River were first seen on social networking site Twitter When a gunman opened fire in the Soldier Readiness Center of Fort Hood Hood, TX. Twitter was able to provide news and updates to the public and Soldiers the locations of Red Cross shelters and how to care for pets during the crisis 254,056 Social Media and Emergency Response around the world American Red Cross Emergency Management Groups on Facebook 112,604 FDArecalls If someone you knew needed urgent help in an area-wide emergency, would you try to request help in any of the following ways? Information Systems for Crises Response and Management (SCRAM) Arkansas Tech University Department of Emergency Administration and Management Definitely would not Definitely would в 90,855 Emergency Awareness at the University of Maryland FSU Emergency Management Michigan Emergency Management Mississippi Emergency Management Agency Braintree Emergency Management Agency Utah Emergency Management NYC Emergency Management NIH 16% 28% 52,759 U. S. Army Send a text message to a response agency, if available 52% Some channels limit the length of message, leading to the possibility of incomplete information 13% Ask other people to help you reach a response agency through a social network like Facebook or Twitter "Need a paramedic on corner of John Wesley Dobbs and Jackson St. Woman 28,282 44% FEMA Post your request for help on a responsible agencies Facebook page Gaining followers before 21% a crisis 22% 35% Potential for network overload during a crisis as networks are being upgraded - Users are in charge on social media on the ground unconscious. Pls Send a direct message via Twitter toa response agency 28% ReTweet" Probably would not Might, or might not Probably would This was tweeted instead of dialing 911 Location of food/water 53% Evacuation routes 52% Threats and challenges present in social media Shelter locations 50% Would you sign up for alerts for these Once message is released, it can be manipulated Road closures 50% Location of medical services 50% Preparedness infomation To keep yourself safe during and after an emergency Where to get gas 48% emergencies? 48% 46% INFOGRAPHIC: WWWBORISBENKO:COM