Social Media and Emergency Response

Sources twitter, igloo, American Red Cross, Congressional Management Foundation, editorswebblog.org f 500 There are currently over 500 Emergency Management Group Pages on Facebook Benefits social media provides in emergency notification Twitter users on the ground sent out vital information about the Mumbal Tenorist Altacks, incuding emergency phone numbers and the location of hospitals that needed blood donations The Australian Country Fre Authority used Twiter io send out information on the fres, how to donate money and blood, and where to seek emergency help Red River was cresting at rocord food levels in NDand MN 2,600 people were getting updates delivered on the Federal Emergency Management AgencysFEMA) Twitter The Food and Drug Administration FDA recalled salmonela-tainted pistachios products. 3,000 people found out trough the agencys Twitter feed Ablity to measure Viral messages are repeated again and again Opportunity for multiple "credible" spokespeople sentiment Social Media Use in Emergencies Emergency Agencies on Twitter Intel gathering Ongoing contact, which can improve preparedness prior a crieie to a crisis 69% 1,244,357 CDC Emergency When a gunman opened fre in the Solder Readiness Center of Fort Hood Hood, TX, Twitter was able to provide news and updates to the public and Soldiers around the world FEMA's weets informs followers of Dramatic scenes the agree that emergency response agencies should regularly motor their websites and social media sites do they can respond promptly US Airways plane that In an area-wide emergency, how likely would you be to use social media channels to let your friends and family know you are safe? the locations of Red Cross shelters and how to care for pets during the crisis crashed into the Hudson River were frst seen on social networking site Twitter 254,056 Social Media and Emergency Response American Red Cross Emergency Management Groups on Facebook 112,604 FDArecalls If someone you knew needed urgent help in an area-wide emergency, would you try to request help in any of the following ways? Information Systems for Crises Response and Management (SCRAM) Arkansas Tech University Department of Emergency Administration and Manegement Emergency Awareness at the University of Maryland FSU Emergency Management Michigan Emergency Management Mississippi Emergency Management Agency Braintroe Emergency Management Agency Utah Emergency Management NYC Emergency Management Delinitely Would not Definitely would 90,855 NIH 16% 28% 52,759 US. Amy Send a text message to a response agency, if available 52% Some channels imit the longth of message, leading to the possibility of Incomplete information 13% Ask other people to help you reach a response agency through a social network like Facebook or Twitter 44% "Need a paramedic on corner of John Wesley Dobbs and Jackson St. Woman 28,282 FEMA 21% Post your request for help on a responsible agencies Facebook page Gaining followers before 22% 35% a crisis Potential for network overload during a crisis as networks are being upgraded - Users are in charpe on social media on the ground unconscious. Pls Send a direct message via Twitter to a response agency 28% ReTweet" Probably Would not Might, or might not Probably would This was tweeted Instead of dialing 911 Location of food/water 53% Evacuation routes 52% Threats and challenges present in social media Shelter locations 50% Would you sign up for alerts for these emergencies? Once message is released, it can be manipulated Road closures 50% Location of medical services 50% Preparedness information To keep yourself safe during and after an emergency Where to get gas 48% 46% Sources: twiter, igloo, American Red Cross, Congressional Management Foundation, editorswebblog.org f 500 田田 There are cumently over 500 Emergency Management Group Pages on Facebook Benefits social media provides in emergency notification Twitter users on the ground sent out vital information about the Mumbal Temorist Atacks, incuding emergency phone numbers and the location of hospitals that needed blood donations The Australian Country Fre Authorty used Twiter to send out information on the fres, how to donate money and blood, and where to seek emergency help Red River was crestingatrncord food levels in NDand MN 2,600 people were getting updates delivered on the Federal Emergency Management Agency s FEMA) Twitter The Food and Drug Administration FDA recalled salmonela-tainted pistachios products. 3,000 people foundout trough the agencys Twitter feed Viral messages are repeated again and again Opportunity for multiple "credble spokespeople Ablity to me sentiment Social Media Use in Emergencies Emergency Agencies on Twitter Intel gathering Ongoing contact, which can improve preparedness prior to a crisis 69% 1,244,357 CDC Emergency In an area-wide emergency, how likely would you be to use social media channels to let your friends and family know you are safe? agree that emergency response agencies should regularly motor their websites and social media sites do they can respond promptly FEMA's weets informs followers of the locations of Red Cross shelters and how to care for pets during the crisis Dramatic scenes the US Airways plane that crashed into the Hudson River were frst seen on social networking site Twitter When a gunman opened fre in the Solder Readiness Center of Fort Hood Hood, TX, Twitter was able to provide news and updates to the public and Soldiers around the world 254,056 Social Media and Emergency Response American Red Cross Emergency Management Groups on Facebook 112,604 FDArecalls If someone you knew needed urgent help in an area-wide emergency, would you try to request help in any of the following ways? Information Systems for Crises Response and Management (SCRAM Arkansas Tech University Deportment of Emergency Administration and Manegement Emergency Awareness at the University of Maryland FSU Emergency Management Michigan Emergency Management Mississippi Emergency Managoment Agency Braintroe Emergency Management Agency Utah Emergency Management NYC Emergency Management Definitely Would not Definitely would 90,855 NIH 16% 28% 52,759 US. Amy Send a text message to a response agency, if available 52% Some channels imit the length of message, leading to the possibility of Incomplete information 13% Ask other people to help you reach a response agency through a social network like Facebook or Twitter 44% "Need a paramedic on corner of John Wesley Dobbs and Jackson St. Woman on the ground unconscious. Pls 28,282 FEMA Post your request for help on a responsible agencies Facebook page Gaining folowers before 21% 22% 35% a crisis Potential for network overload during a crisis as networks are being upgraded - Users are in charge on social media Send a direct message via Twitter to a response agency 28% ReTweet" Probably would not Might, or might not Probably would This was tweeted Instead of dialing 911 Location of food/water 53% Evacuation routes 52% Shelter locations Road closures Location of medical services Threats and challenges present in social media 50% Would you sign up for alerts for these emergencies? Once message is released, it can be manipulated 50% 50% Preparedness information To keep yourself safe during and after an emergency Where to get gas 48% 48% 46% Sources: twiter, igloo, American Red Cross, Congressional Management Foundation, editorswebblog.org f 500 田田 There are cumently over 500 Emergency Management Group Pages on Facebook Benefits social media provides in emergency notification Twitter users on the ground sent out vital information about the Mumbal Temorist Atacks, incuding emergency phone numbers and the location of hospitals that needed blood donations The Australian Country Fre Authorty used Twiter to send out information on the fres, how to donate money and blood, and where to seek emergency help Red River was crestingatrncord food levels in NDand MN 2,600 people were getting updates delivered on the Federal Emergency Management Agency s FEMA) Twitter The Food and Drug Administration FDA recalled salmonela-tainted pistachios products. 3,000 people foundout trough the agencys Twitter feed Viral messages are repeated again and again Opportunity for multiple "credble spokespeople Ablity to me sentiment Social Media Use in Emergencies Emergency Agencies on Twitter Intel gathering Ongoing contact, which can improve preparedness prior to a crisis 69% 1,244,357 CDC Emergency In an area-wide emergency, how likely would you be to use social media channels to let your friends and family know you are safe? agree that emergency response agencies should regularly motor their websites and social media sites do they can respond promptly FEMA's weets informs followers of the locations of Red Cross shelters and how to care for pets during the crisis Dramatic scenes the US Airways plane that crashed into the Hudson River were frst seen on social networking site Twitter When a gunman opened fre in the Solder Readiness Center of Fort Hood Hood, TX, Twitter was able to provide news and updates to the public and Soldiers around the world 254,056 Social Media and Emergency Response American Red Cross Emergency Management Groups on Facebook 112,604 FDArecalls If someone you knew needed urgent help in an area-wide emergency, would you try to request help in any of the following ways? Information Systems for Crises Response and Management (SCRAM Arkansas Tech University Deportment of Emergency Administration and Manegement Emergency Awareness at the University of Maryland FSU Emergency Management Michigan Emergency Management Mississippi Emergency Managoment Agency Braintroe Emergency Management Agency Utah Emergency Management NYC Emergency Management Definitely Would not Definitely would 90,855 NIH 16% 28% 52,759 US. Amy Send a text message to a response agency, if available 52% Some channels imit the length of message, leading to the possibility of Incomplete information 13% Ask other people to help you reach a response agency through a social network like Facebook or Twitter 44% "Need a paramedic on corner of John Wesley Dobbs and Jackson St. Woman on the ground unconscious. Pls 28,282 FEMA Post your request for help on a responsible agencies Facebook page Gaining folowers before 21% 22% 35% a crisis Potential for network overload during a crisis as networks are being upgraded - Users are in charge on social media Send a direct message via Twitter to a response agency 28% ReTweet" Probably would not Might, or might not Probably would This was tweeted Instead of dialing 911 Location of food/water 53% Evacuation routes 52% Shelter locations Road closures Location of medical services Threats and challenges present in social media 50% Would you sign up for alerts for these emergencies? Once message is released, it can be manipulated 50% 50% Preparedness information To keep yourself safe during and after an emergency Where to get gas 48% 48% 46% Sources: twiter, igloo, American Red Cross, Congressional Management Foundation, editorswebblog.org f 500 田田 There are cumently over 500 Emergency Management Group Pages on Facebook Benefits social media provides in emergency notification Twitter users on the ground sent out vital information about the Mumbal Temorist Atacks, incuding emergency phone numbers and the location of hospitals that needed blood donations The Australian Country Fre Authorty used Twiter to send out information on the fres, how to donate money and blood, and where to seek emergency help Red River was crestingatrncord food levels in NDand MN 2,600 people were getting updates delivered on the Federal Emergency Management Agency s FEMA) Twitter The Food and Drug Administration FDA recalled salmonela-tainted pistachios products. 3,000 people foundout trough the agencys Twitter feed Viral messages are repeated again and again Opportunity for multiple "credble spokespeople Ablity to me sentiment Social Media Use in Emergencies Emergency Agencies on Twitter Intel gathering Ongoing contact, which can improve preparedness prior to a crisis 69% 1,244,357 CDC Emergency In an area-wide emergency, how likely would you be to use social media channels to let your friends and family know you are safe? agree that emergency response agencies should regularly motor their websites and social media sites do they can respond promptly FEMA's weets informs followers of the locations of Red Cross shelters and how to care for pets during the crisis Dramatic scenes the US Airways plane that crashed into the Hudson River were frst seen on social networking site Twitter When a gunman opened fre in the Solder Readiness Center of Fort Hood Hood, TX, Twitter was able to provide news and updates to the public and Soldiers around the world 254,056 Social Media and Emergency Response American Red Cross Emergency Management Groups on Facebook 112,604 FDArecalls If someone you knew needed urgent help in an area-wide emergency, would you try to request help in any of the following ways? Information Systems for Crises Response and Management (SCRAM Arkansas Tech University Deportment of Emergency Administration and Manegement Emergency Awareness at the University of Maryland FSU Emergency Management Michigan Emergency Management Mississippi Emergency Managoment Agency Braintroe Emergency Management Agency Utah Emergency Management NYC Emergency Management Definitely Would not Definitely would 90,855 NIH 16% 28% 52,759 US. Amy Send a text message to a response agency, if available 52% Some channels imit the length of message, leading to the possibility of Incomplete information 13% Ask other people to help you reach a response agency through a social network like Facebook or Twitter 44% "Need a paramedic on corner of John Wesley Dobbs and Jackson St. Woman on the ground unconscious. Pls 28,282 FEMA Post your request for help on a responsible agencies Facebook page Gaining folowers before 21% 22% 35% a crisis Potential for network overload during a crisis as networks are being upgraded - Users are in charge on social media Send a direct message via Twitter to a response agency 28% ReTweet" Probably would not Might, or might not Probably would This was tweeted Instead of dialing 911 Location of food/water 53% Evacuation routes 52% Shelter locations Road closures Location of medical services Threats and challenges present in social media 50% Would you sign up for alerts for these emergencies? Once message is released, it can be manipulated 50% 50% Preparedness information To keep yourself safe during and after an emergency Where to get gas 48% 48% 46% Sources: twiter, igloo, American Red Cross, Congressional Management Foundation, editorswebblog.org f 500 田田 There are cumently over 500 Emergency Management Group Pages on Facebook Benefits social media provides in emergency notification Twitter users on the ground sent out vital information about the Mumbal Temorist Atacks, incuding emergency phone numbers and the location of hospitals that needed blood donations The Australian Country Fre Authorty used Twiter to send out information on the fres, how to donate money and blood, and where to seek emergency help Red River was crestingatrncord food levels in NDand MN 2,600 people were getting updates delivered on the Federal Emergency Management Agency s FEMA) Twitter The Food and Drug Administration FDA recalled salmonela-tainted pistachios products. 3,000 people foundout trough the agencys Twitter feed Viral messages are repeated again and again Opportunity for multiple "credble spokespeople Ablity to me sentiment Social Media Use in Emergencies Emergency Agencies on Twitter Intel gathering Ongoing contact, which can improve preparedness prior to a crisis 69% 1,244,357 CDC Emergency In an area-wide emergency, how likely would you be to use social media channels to let your friends and family know you are safe? agree that emergency response agencies should regularly motor their websites and social media sites do they can respond promptly FEMA's weets informs followers of the locations of Red Cross shelters and how to care for pets during the crisis Dramatic scenes the US Airways plane that crashed into the Hudson River were frst seen on social networking site Twitter When a gunman opened fre in the Solder Readiness Center of Fort Hood Hood, TX, Twitter was able to provide news and updates to the public and Soldiers around the world 254,056 Social Media and Emergency Response American Red Cross Emergency Management Groups on Facebook 112,604 FDArecalls If someone you knew needed urgent help in an area-wide emergency, would you try to request help in any of the following ways? Information Systems for Crises Response and Management (SCRAM Arkansas Tech University Deportment of Emergency Administration and Manegement Emergency Awareness at the University of Maryland FSU Emergency Management Michigan Emergency Management Mississippi Emergency Managoment Agency Braintroe Emergency Management Agency Utah Emergency Management NYC Emergency Management Definitely Would not Definitely would 90,855 NIH 16% 28% 52,759 US. Amy Send a text message to a response agency, if available 52% Some channels imit the length of message, leading to the possibility of Incomplete information 13% Ask other people to help you reach a response agency through a social network like Facebook or Twitter 44% "Need a paramedic on corner of John Wesley Dobbs and Jackson St. Woman on the ground unconscious. Pls 28,282 FEMA Post your request for help on a responsible agencies Facebook page Gaining folowers before 21% 22% 35% a crisis Potential for network overload during a crisis as networks are being upgraded - Users are in charge on social media Send a direct message via Twitter to a response agency 28% ReTweet" Probably would not Might, or might not Probably would This was tweeted Instead of dialing 911 Location of food/water 53% Evacuation routes 52% Shelter locations Road closures Location of medical services Threats and challenges present in social media 50% Would you sign up for alerts for these emergencies? Once message is released, it can be manipulated 50% 50% Preparedness information To keep yourself safe during and after an emergency Where to get gas 48% 48% 46% Sources: twiter, igloo, American Red Cross, Congressional Management Foundation, editorswebblog.org f 500 田田 There are cumently over 500 Emergency Management Group Pages on Facebook Benefits social media provides in emergency notification Twitter users on the ground sent out vital information about the Mumbal Temorist Atacks, incuding emergency phone numbers and the location of hospitals that needed blood donations The Australian Country Fre Authorty used Twiter to send out information on the fres, how to donate money and blood, and where to seek emergency help Red River was crestingatrncord food levels in NDand MN 2,600 people were getting updates delivered on the Federal Emergency Management Agency s FEMA) Twitter The Food and Drug Administration FDA recalled salmonela-tainted pistachios products. 3,000 people foundout trough the agencys Twitter feed Viral messages are repeated again and again Opportunity for multiple "credble spokespeople Ablity to me sentiment Social Media Use in Emergencies Emergency Agencies on Twitter Intel gathering Ongoing contact, which can improve preparedness prior to a crisis 69% 1,244,357 CDC Emergency In an area-wide emergency, how likely would you be to use social media channels to let your friends and family know you are safe? agree that emergency response agencies should regularly motor their websites and social media sites do they can respond promptly FEMA's weets informs followers of the locations of Red Cross shelters and how to care for pets during the crisis Dramatic scenes the US Airways plane that crashed into the Hudson River were frst seen on social networking site Twitter When a gunman opened fre in the Solder Readiness Center of Fort Hood Hood, TX, Twitter was able to provide news and updates to the public and Soldiers around the world 254,056 Social Media and Emergency Response American Red Cross Emergency Management Groups on Facebook 112,604 FDArecalls If someone you knew needed urgent help in an area-wide emergency, would you try to request help in any of the following ways? Information Systems for Crises Response and Management (SCRAM Arkansas Tech University Deportment of Emergency Administration and Manegement Emergency Awareness at the University of Maryland FSU Emergency Management Michigan Emergency Management Mississippi Emergency Managoment Agency Braintroe Emergency Management Agency Utah Emergency Management NYC Emergency Management Definitely Would not Definitely would 90,855 NIH 16% 28% 52,759 US. Amy Send a text message to a response agency, if available 52% Some channels imit the length of message, leading to the possibility of Incomplete information 13% Ask other people to help you reach a response agency through a social network like Facebook or Twitter 44% "Need a paramedic on corner of John Wesley Dobbs and Jackson St. Woman on the ground unconscious. Pls 28,282 FEMA Post your request for help on a responsible agencies Facebook page Gaining folowers before 21% 22% 35% a crisis Potential for network overload during a crisis as networks are being upgraded - Users are in charge on social media Send a direct message via Twitter to a response agency 28% ReTweet" Probably would not Might, or might not Probably would This was tweeted Instead of dialing 911 Location of food/water 53% Evacuation routes 52% Shelter locations Road closures Location of medical services Threats and challenges present in social media 50% Would you sign up for alerts for these emergencies? Once message is released, it can be manipulated 50% 50% Preparedness information To keep yourself safe during and after an emergency Where to get gas 48% 48% 46%