How Social is Social Media?

How Social Is Social Media? Social media sites see an improvement in user satisfaction in 2014, bui they're still worse than the post office. User Satisfaction by Industry In a review of over 40 industries, Social Media sites 85 81 80 78 are right near the bottom for satisfied users. Worse than the Post Office. 76 72 71 Out of 100 points But overall user satisfaction with social media is up from last year. 4.4% A Pinterest grabs the top spot from Wikipedia. Which sites do we like best? Pinterest 76 Wikipedia 74 YouTube 73 Google+ 71 Twitter.com 69 Linkedin 67 Facebook 67 Site improvements and smarter functionality lead to increased satisfaction. Out of 100 points, what's important to us? Ease of use on 75 different devices Speed and reliability 74 404 Site Performance 75 Easy navigation 74 Fresh content 74 Privacy 71 intouch solutions Connect With Your Customers Source: ACSI, American Customer Satisfaction Index Piktochart I I make information beautiful