How companies do business over the phone

talkdēsk WE ARE CHANGING HOW COMPANIES DO BUSINESS OVER THE PHONE IS YOUR CALL CENTER INFLEXIBLE AND INCOMPLETE? Migrate to a Cloud Solution Technology has evolved and you can easily migrate to a complete solution with innovative integrations and powerful reporting capabilities. 3. IS YOUR BUSINESS GROWING BUT YOU STILL USE A PHONE SYSTEM? DO YOU THINK CALL CENTERS ARE ONLY FOR BIG CORPORATIONS? Optimize Your Productivity It's time to upgrade to an efficient solution that allows you to integrate with various external systems and view your customer's information Improve Customer Experience Allow your team to be more professional, strengthen personal connections, and build an excellent reputation for during calls. your company. TALKDESK CALL CENTER SOFTWARE FEATURES A COMPLETE CALL CENTER KNOW WHO IS CALLING SOFTWARE SOLUTION Make and receive calls Get relevant information about the caller from the directly from the browser, landline or SIP phone systems you use Have previous calls, notes, cases and chats available as the phone rings so agents are well-informed Benefit from advanced functionality like call queues, IVR and personalized greetings Add notes to calls, so We search for public information about your customers, so you don't miss anything your customers don't repeat information ANALYZE THE INTEGRATE WITH PERFORMANCE YOUR BUSINESS TOOLS OF YOUR TEAM With one single click, integrate with your company's services (e.g. CRM, Helpdesk, Chat) Get an overview of real-time call center statistics and service level performance Enable teams to access Monitor live calls, listen comprehensive, accurate information without to recorded calls and engage in call conferen- cing when necessary having to open multiple applications Make intelligent business decisions by accessing historical reports Automatically send information to external services, so agents always have accurate, real-time information BIG CORPORATION MEDIUM BUSINESS SMALL BUSINESS Enterprise level functionality Maintain a Pay as you go solution Have a simple to distributed team Benefit from call Have calls directed to setup, easy to use and flexible pay as you go transfers, hold, IVRS the agent that can effectively address and queues without the hassles of the customer's needs solution ready in hours complex solutions instead of weeks Optimize your company's workflow Lower Provide excellent operational costs Monitor activity, get detailed reports and plan according to your support Eliminate the Increase customer redundant action of retention and loyalty searching through multiple systems with by having relevant business needs information about the the customer on the caller phone talkdesk talkdēsk WE ARE CHANGING HOW COMPANIES DO BUSINESS OVER THE PHONE IS YOUR CALL CENTER INFLEXIBLE AND INCOMPLETE? Migrate to a Cloud Solution Technology has evolved and you can easily migrate to a complete solution with innovative integrations and powerful reporting capabilities. 3. IS YOUR BUSINESS GROWING BUT YOU STILL USE A PHONE SYSTEM? DO YOU THINK CALL CENTERS ARE ONLY FOR BIG CORPORATIONS? Optimize Your Productivity It's time to upgrade to an efficient solution that allows you to integrate with various external systems and view your customer's information Improve Customer Experience Allow your team to be more professional, strengthen personal connections, and build an excellent reputation for during calls. your company. TALKDESK CALL CENTER SOFTWARE FEATURES A COMPLETE CALL CENTER KNOW WHO IS CALLING SOFTWARE SOLUTION Make and receive calls Get relevant information about the caller from the directly from the browser, landline or SIP phone systems you use Have previous calls, notes, cases and chats available as the phone rings so agents are well-informed Benefit from advanced functionality like call queues, IVR and personalized greetings Add notes to calls, so We search for public information about your customers, so you don't miss anything your customers don't repeat information ANALYZE THE INTEGRATE WITH PERFORMANCE YOUR BUSINESS TOOLS OF YOUR TEAM With one single click, integrate with your company's services (e.g. CRM, Helpdesk, Chat) Get an overview of real-time call center statistics and service level performance Enable teams to access Monitor live calls, listen comprehensive, accurate information without to recorded calls and engage in call conferen- cing when necessary having to open multiple applications Make intelligent business decisions by accessing historical reports Automatically send information to external services, so agents always have accurate, real-time information BIG CORPORATION MEDIUM BUSINESS SMALL BUSINESS Enterprise level functionality Maintain a Pay as you go solution Have a simple to distributed team Benefit from call Have calls directed to setup, easy to use and flexible pay as you go transfers, hold, IVRS the agent that can effectively address and queues without the hassles of the customer's needs solution ready in hours complex solutions instead of weeks Optimize your company's workflow Lower Provide excellent operational costs Monitor activity, get detailed reports and plan according to your support Eliminate the Increase customer redundant action of retention and loyalty searching through multiple systems with by having relevant business needs information about the the customer on the caller phone talkdesk