Customer Love and Facebook

How Do You Express Customer ve How Businesses Rate think they give above Their Own 76.9% average service How does your own perception match that of your customers and users? Customer Service lackluster pretty good great 46.8% stellar 30.1% HOW DO Y OU IMPLEMENT CUSTOMER SERVICE? Of 1,403 Users Surveyed 79.6% 79.7% Social Media said they use Social Media as a means of providing 78.3% customer service. Email HOWEVER. When asked which was 63.3% Phone the most effective method In Person 51% In Person Website Submission Form 49.1% ranked highest. Are your customers getting the love they need? 16.3% 12.2% 9.1% Online Chat Online Support Desk Forum WHAT ABOUT of users said they have removod DISGRUNTLED FANS? † 1t|t|1| 32.7% posts from disgruntled users Alternatives to deleting posts 65.6% RESPONDED & ADDRESED ISSUE PUBLICLY Happy customers are customers you reach out to. Don't let a bad post steal your thunder. Show them you 31.2% RESPONDED PUBLICLY/CORRESPONDED PRIVATELY 17.5% DID NOTHING - FANS RESPONDED LOVE 11.6% IGNORED POST COMPLETELY 11.6% OTHER them. Address the issue and make it right. 4.2% ADDRESSED ISSUE & ASKED FAN TO REMOVE SHORTSTACK