Are you a cat or a herder?

areyou it 0O0H, CLOSE, BUT NO CIGAR. THE TROLL ESCALATES THE DEBATE WITH COLORFUL LANGUAGE AND HELPFUL MAYBE YOU SHOULD LOOK INTO BECOMING A BLOGER INSTEAD, INVITATIONS TO FORNICATE WITH LIVESTOCK. Yes, provided they had plenty of training, oversight, and hand-holding. Actually.. What do you mean? They're already talking to ME. HOW DO YOU DEAL WITH TROLLS? I facilitate forum. discussions, make sure I conduct rational, WHAT'S YOUR IDEA OF EFFECTIVE COMMUNITY ENGAGEMENT? Not on your life. Tailored, timely, measured responses appropriate to each particular arena. Also organize webcasts, promote knowledgable community members, and create content. levelheaded debates newcomers feel welcome, and suggest new topics of interest. regarding their concems. We have a Twitter I DON'T EVEN . account? Quietly ignore them. An email/Twitter/Facebook blast of our latest TV spot! And a coupon! HOW ELSE DO YOU GET PEOPLE TO ENGAGE WITH YOUR BRAND? WELL THEN GRAB A ROPE AND START HERDIN', GREENHORNI YOU'VE GOT WHAT IT TAKES TO BE A TRUE CATPOKE. FINISH And set up online events. Offline WOULD YOU LET AN INTERN MAN THE TWITTER ACCOUNT? sometimes too. I terminate them. with extreme prejudice. herders HELLOO000 SPAMBOT. Efficacy and perspicuity are paramourt to my communication methodology. TYL CONGRATULATIONSI YOU'VE JUST EMBROILED YOUR BRAND IN A MESSY, PUBLIC FLAME WAR- WITH A 12-YEAR-OLD. Like Kevlar-lined rhino hide. Ibelieve a policy of imagr8rightrjklol non-intervention will allow situations to EVEN IF THEY QUESTION YOUR INTELLIGENCE, QUALIFICATIONS, AND YOUR POLITICAL/SEXUAL ASSIGNMENT? resolve themselves HOW THICK IS YOUR SKIN? Just words. On the HOW ARE YOUR WRITING SKILLS? They're just words, they can't hurt me. internet no less. CAN YOU ACT AS THE PERSONIFICATION OF A BRAND YET REMAIN PERSONABLE AND RELATABLE? YOU MUST SPEND A FORTUNE ON FEBREZE. CAN YOU DEFUSE VOLATILE SITUATIONS? I. well, . I bruise in a light breeze there seems to Is there be something in my eye. Do you have any idea how much time it takes something faster Bring on the sombreros! than "mercurial"? to maintain a coiffure I have "CUT THE RED such as this? YOU MIGHT BE TOO SENSITIVE FOR CM WORK. TRY SOMETHING LIGHTER, LIKE DMV EMPLOYEE. WIRE" tattooed across my knuckles. I'ma half human, half corporation cyborg. Isn't that what customer service is for? A COMPREHENSIVE GUIDE TO HOW'S YOUR REACTION TIME? Interesting question. Let me think on it and get back to you EXPAND YOUR INTERNET CIRCLES AND GET DETERMINING YOUR SUITABILITY DO YOU CONSIDER YOURSELF AN INFLUENCER? Totally ! I have over 50 Facebook friends. ARE YOU COMFORTABLE WEARING LOTS OF HATS? FOR COMMUNITY MANAGEMENT. VOUR ANSWER IS EXTREMELY BACK TO US. IMPORTANT TO US. PLEASE CONTINUE TO HOLD AND SOMEONE WILL LET YOU KNOW IF YOU'RE CUT OUT FOR COMMUNITY MANAGEMENT AS SOON AS POSSIBLE. CAN YOU TAKE BEING A HUMAN PUNCHING BAG AT TIMES? Community Management is one of the Just call me Everlast. fastest-growing segments of the online landscape today, but it's no easy task- there's a reason people refer to it as "herding cats". So before you jump in with both feet, we first need to separate the Zuckerberg checks with me before rolling out new features. I'm sorry, I was distracted by this tiny red dot. I double-majored in juggling and plate-spinning. I am a parert of three. Can't we just all be friends? kitties from the cowboys. To do that, we've created this handy decision tree. And whether you find yourself suited for rustlin' felines or with an unruly cat problem of your own, Vitamin T can help you with all your work related animal needs. ARE YOU ADEPT AT GENERATING BUZZ? THIS IS THE INTERNET, SO NO. vitamintalent.com/communitymanager I still write to my fifth-grade pen pal. What's in it for me? Totally. I've got a huge list of My out-of-office replies regularly make the front page of Reddit. forwarded jokes from my mom. vitamin START ARE YOU AN OPEN, FRIENDLY, PEOPLE PERSON? Hey, everyone's got an opinion. Let's talk it out. HOW ARE YOU WITH MULTITASKING? I love people! Try rubbing my fur the wrong way and find out DO YOU ENJOY BUILDING RELATIONSHIPS WITH USERS? HOW DO YOU DEAL WITH HUNDREDS OF PEOPLE AND MAKE THEM ALL FEEL LIKE THEIR INDIVIDUAL NEEDS ARE BEING MET? EVEN WHEN THEY'RE MEAN? That's none of your business. WORK ON YOUR Same deal, but with Differently colored email templates. MOTHERING INSTINCTS. much more nodding and smiling. PERHAPS YOU SHOULD FIND A POSITION THAT'S SLIGHTLY LESS CLIENT- FACING. OR ENTIRELY WITHOUT CLIENTS. I HEAR THE CABLE COMPANY IS LOOKING FOR PHONE SUPPORT TECHNICIANS. I let them know they are al special to me in their own way. Then I slip the best ones treats when the Who's crazy? Have you been talking to the squirrela? THE WHAT ABOUT CRAZY PEOPLE? others aren't looking. SQUIRRELS ARE LIARS.