Online Shopping Trends 2013-14

The Top 10 Reasons to Shop Online Online shopping is becoming increasingly popular for a variety of reasons. There are certainly outside factors such as increasing gross prices, difficulty getting to traditional stores and the hassles often associated with shopping in malls and other traditional stores may contribute to the increased interest in online shopping. The average Shopping Cart Abandonment Rate is 65.23% The average DO AT LEAST HALF OF value of an online order is 73% $116.58 THEIR SHOPPING ONLINE Average online Conversion rate is 2.13% Better prices Crowds Variety Compulsive Shopping Send gifts Discreet purchases WHY SHOP ONLINE? Fewer Expenses Convinces Comparisons of prices unused stuff at low prices YOUR PREFERENCES SHIPPING RETURN POLICY CUSTOMER SERVICE LIKE US WHAT HELPS YOU DECIDE TO BUY SOMETHING ONLINE? 45% OF ONLINE SHOPPERS HAVE BOUGHT SOMETHING ONLINE THAT THEY WOULD NOT BUY POSITIVE CUSTOMER REVIEW IN PERSON RETAILER'S DESCRIPTION NEGATIVE CUSTOMER REVIEW YOUR PREFERENCES SHIPPING RETURN POLICY CUSTOMER SERVICE LIKE US 96% ARE MORE LIKELY TO SHOP ONA SITE IF IT HAS FREE SHIPPING WE'VE GOT FREE SHIPPING! 60 -80 -100 87% ARE MORE LIKELY TO SHOP ON A SITE IF WOULD RATHER 79% IT HAS FREE RETURNS GET FREE SHIPPING THAN A DISCOUNT WE'VE GOT FREE RETURNS! 40 80 - 100 YOUR PREFERENCES SHIPPING RETURN POLICY CUSTOMER SERVICE LIKE US DO YOU RETURN ITEMS BOUGHT ONLINE? SALE 62% RARELY RETURN ITEMS 68% PREFER TO SHIP 32% PREFER TO RETURN BOUGHT ONLINE PURCHASES BACK TO THE ONLINE ITEMS TO A ONLINE STORE PHYSICAL STORE YOUR PREFERENCES SHIPPING RETURN POLICY CUSTOMER SERVICE LIKE US HOW WOULD YOU LIKE TO CONTACT CUSTOMER SERVICE? EMAIL 41% LIVE CHAT PHONE CALL HAVE NEVER 27% 25% CONTACTED 7% YOUR PREFERENCES SHIPPING RETURN POLICY CUSTOMER SERVICE LIKE US DOES SOCIAL MEDIA AFFECT CUSTOMER SERVICE? 67% THEY RESPOND QUICKER. 47% SAID SAID CUSTOMER SERVICE 51% THEY RESOLVE MY ISSUE. CHANGES AS A RESULT OF SAID POSTING ONA BRAND'S SOCIAL MEDIA PAGE. THEY LISTEN TO MY OPINION MORE. 43% SAID infographic presented By: Cick 7SAM Click To Save & More http://www.clicksnm.com SALE