Inside the Mind of a Customer Support Agent

INSIDE THE MIND OF A CUSTOMER SUPPORT AGENT Customer support agents wear a lot of hats - problem solver, watchful eye, technical guru, and supreme multitasker, to name a few. We imagine what it might look like under all those hats and inside the mind of a support agent. THE PEOPLE WHISPERER Able to make sense of any inquiry, no matter what pertinent details might be missing or are vague. Knows the right questions to ask to get to the heart of any issue and the right people to direct customers to should more assistance be required. OHMAHGAWWWD! Knows it's happy hour before happy hour. Today's LOLCATZ is ridic! TICKET MASTER PHONE WARRIOR We hear chaotic ringing; they hear a harmonious symphony and Offers supreme powers for keeping cool, calm, and collected while moving swiftly and seamlessly through the day's list of tickets. Always ready to respond, resolve, and close every day. Extra awe- some at handling long lists. move swiftly and patiently from one ringing line to the next. Always eager to resolve the issue at hand and will only use the "hold" button when absolutely necessary. TWITTER MAVEN HOUSEKEEPER Once the phones are quiet, all emails have been answered, and all tickets have been Scans saved Twitter searches with lightning speed, making sure all help requests soon as possible. responded to as managed, immediately dives into tidying mode. Any changes to accounts are made, forums are patrolled, and the numerous other odds and ends the customer will never see (but truly benefits from) are completed. Expert strategist on Angry Birds, Craves tacos on Tuesdays. CHAT CHAMPION Stays on top of customer queries that come through chat window. Knows to save chat as a ticket in case either party has to briefly stop to do something else. zendesk LOVE YOUR HELP DESK