Exceptional Order Fulfillment

ΕXCEPTIΟNAL ORDER FULFILLMENT Transforming the Final Mile of the Customer Journey Many merchants assume that their website's purchase page is the final destination of the customer journey, but in many ways it's only the beginning. By approaching order fulfillment from a fresh perspective, brands may find several unique opportunities to extend engagement and drive additional revenue. A NEW SET OF STANDARDS Expectations are evolving! Customers seek companies that offer: DISCOUNTED SHIPPING OPTIONS 100% ORDER ACCURACY is only the first rule of customer satisfaction O DETAILED TIMELINES O REAL-TIME TRACKING CAPABILITIES W T. F NEARLY HALF OF CONSUMERS aren't willing to wait more than 5 days for product receipt THE PROFITS OF PROGRESS Availability of inexpensive shipping rates is THE NO. 1 FACTOR influencing the probability of customer referrals 9 IN 10 ONLINE SHOPPERS admit that free shipping entices them to spend more Superior customer loyalty can be fostered by brands that include specialized recommendations, complimentary treats and review requests inside parcel packaging A PARTNER YOU CAN TRUST Next-generation warehouse automation processes prevent WineDirect's bicoastal distribution centers inaccurate orders from ever CAN REACH 85% of U.S. wine consumers within 2 business days leaving the facility WineDirect commits to strict SLAS and empowers partners with real-time visibility over KPIS WD WINEDIRECT freeshipping.org/blog/survey-says-64-find-free-shipping-the-most-effective-promotion/ e-tailing.com/content/wp-content/uploads/2011/10/Connected-Consumer-R3-RGB.pdf econsultancy.com/blog/10052-free-shipping-and-delivery-timing-are-key-for-customer-satisfaction SELL MORE WINE