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Become an Atol mastermind

How to become an Atol mastermind The best way ig answer quees İpm Customers who ask about finantial protecilor 010 10101O10 000 00 100DF1 售 010 Customer: "In the event of an airline failure, do I get a refund from you or them?" Agent Agent with own Atol/Atol via an Accredited Body:"If the airline or hotel group fails after you've booked an Atol-protected flight, package or Flight Plus, I can make alternative arrangements for you or issue a refund." Agent relying on tour operator Atol: "The tour operator l'm using would make alternative arrangements for you or issue a refund." Agent without Atol or supplier failure insur- ance booking an unprotected flight (eg direct Customer: "Is this certificate the same as a receipt, and what should I do with it?" Agent: "The Atol Certificate isn't a receipt; it's a new document that shows how your holiday is protected and by whom. You should take it with you on holiday so you can prove you're financially protected if the company does fail." (Certificates must be issued from October 1, 2012) Customer: "VWho should I contact if I lose the certificate?" 1010110010 Agent: "Contact me and I can give you a replacement in person or by email. Either way, you need to keep it somewhere safe." Customer: "Am I paying extra for Atol protection?" %24 Agent: "No. We pay a levy of £2.50 on every one of our sales so that clients' money is protected." Customer: "I want theme park tickets too, but would I lose the money on them if I book with you in advance and end up missing the holiday because of a failure?" 00 10100 10 010119 00001010TU 700101 Agent: "No, the tickets would be protected if you booked them with your flight and hotel booking. It would be a different case if you just booked a flight though." Customer: "We might have to include another friend on our holiday nearer the time, would this be covered under our group booking or would he need to sort his own financial protection?" C0001010 0101100 8 Agent: “Normally you'd need to request his booking within a day of the other travellers but I can amend the original booking later if needed." Customer: "I only need to be in Paris for the day - will my money be protected?" Agent with own Atol: "The Atol scheme doesn't cover trips that don't include an overnight stay, but we can book you a financially protected flight via our own Atol." Customer: "I requested car hire the day after booking our flights but have yet to pay for it - is my holiday currently protected?" 010 10 M00101 Agent: "Yes, it's classified as a Flight Plus because we work on the date of request rather than the date of payment." Customer: "I need to book flights from Amsterdam to the US, with accommodation, and then back to London - am I covered?" UN COO10101TU 00101 Agent: "No. Flight Plus only covers arrangements that begin in the UK." Customer: "Does Atol mean I don't need travel insurance?" 01 Travel Insurance 80001010HU 700101 Agent: "No, travel insurance is still important. Insurance covers other issues you might have on holiday such as medical bills or loss of possessions." SUCCESS + Just Ahead + TRAVEL CENTER RE-DEFINING THE WORLD OF TRAVEL UK.co.uk C 0207 612 7222 TATA 空 SOLUTION 3517 ROTEC Source : www.ttgdigital.com/ | www.atol.org.uk/reform

Become an Atol mastermind

shared by TravelCenterUK on Nov 11
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What is ATOL? Why is it necessary? What guarantee does it give the customer? How can you become an ATOL expert? Just scroll through the infographic and you can find the answers yourself. The self-expl...

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