What is most challenging to you about having a major appliance or home system repaired or replaced?

What is most challenging to you about having a major appliance or home system repaired or replaced? MALE FEMALE 50.4% Finding a reliable repair person 62.7% 33.5% Fear of being scammed by the repair person 36.2% 30.1% Thave no challenges 22.0% 25.0% Scheduling and finding time to meet repair person 26.9% 23.7% Fear of the same breakdown re-occurring 27.3% 13.4% Cleaning up the mess 14.2% How would you find a trusted repair person, if needed? MALE FEMALE 73.3% Ask a friend, neighbor or relative 82.2% 32.0% Yellow pages (print version) 26.9% 31.5% Online referral services 23.9% 18.5% Yellow pages (online version) 15.9% 7.7% Social media (Facebook, Twitter, etc.) 8.7% TotalProtect Source: Survey conducted by TotalProtect.com. Results based on responses from 1,059 homeowner respondents located in the continental U.S. Respondents could select more than one challenge, therefore total percentage is more than 100%. by Cross Country Home Services