What Patients in England said about their GP services

WHAT PATIENTS IN ENGLAND SAID ABOUT THEIR GP SERVICES GP Patient Survey Results - Dec 2013 The survey results include responses from over The survey was provided in English aswell as 13 other languages In additon the survey was also provided in British chose to complete the survey online Sign Language Making an Appointment TITTT 80% 1/3 prefer to book an appointment by phone patients wanted to speak to or see someone on the same day prefer to book appointments online 86% 72% 77% of patients were able to get an appointment or speak to someone. of patients had seen or spoken with their GP in the of patients wanted to see a GP the last time they previous 6 months Others had to call contacted their back practice Patients who felt it was easy to get 74% through to their practice by phone 11% 75% 92% of patients said their overall experience of of patients who were able to get an appointment found it convenient of patients said their overall experience of making an appointment was good making an appointment was poor or very poor Practice Services of patients said they have a preferred GP. 57% 9/10 of patients wait between 5-10 minutes after their find their Of those 38% always or almost always get to see them receptionists helpful appointment time to be seen 59% 26% 9% of patients are happy with the amount of of patients believe they wait 'a bit too long' of patients feel they have to wait time they have 'far too long' to wait Patients who said that other patients can overhear what they say to the practice receptionist 83% Patients who said they don't mind that other patients can overhear 57% Most patients felt that their GP Most patients felt that their nurse was good at: was good at: IIIIIIIIIII IIIIIIIIIII Giving enough time Listening 88% 81% Listening 86% Giving enough time 80% Treating with care and concern Treating with 83% care and concern 79% 82% Explaining tests and treatments IIIIIIIIIIII Explaining tests and treatments /8% 75% Involving them in care decisions Involving them in care decisions 67% Opening Times 76% 18% 79% of patients said they are satisfied with their practice opening hours of patients said their practice is open at times convenient for them of patients said their practice is not open at times convenient for them Overall Experience 86% 44% 2% reduction in patients who in the previous year of patients described their overall experience as 'good' of the 86% described their overall experience as 'very good' described their experience as 'good' NHS Data Source The GP Patient Survey - Summary report December 2013 publication Contains the national headline results, using aggregated data collected during January-March 2013 and July-September 2013. http://www.gp-patient.co.uk/resultslatest_weighted/summary/ Central Midlands Commissioning Support Unit Experience Counts @CentralMidlands www.experiencecounts.org.uk Produced by CMCSU Communications & Engagement Service 38K 943K 55%