Nursing Staff Statistics

A DAY IN THE LIFE OF... CALLING PATTERN RESEARCH CONCLUSIONS PHARMACY PRIOR AUTHORIZATIONS CUSTOMER SERVICE BEHAVIORAL HEALTH CASE MANAGEMENT INPATIENT UTILIZATION AVG. TIME TO INTERNAL CALLS PER DAY DOCUMENT CALL AVG. PREP TIME PER CALL IN MINUTES AVG. LENGTH OF CALL IN MINUTES IN MINUTES 4 25 1 15 20 CALL ENGAGEMENT/FOLLOW-UP 10 (15 2 10 MOSTLY FOLLOW-UP АВOUT FOUAL MOSTLY NEW ENGAGEMENTS INBOUND CALLS PER DAY 15 30 45 OTHER COMMUNICATION OUTBOUND CALLS PER DAY 10 20 FAX EMAIL SECURE ЕMAIL MAIL MOBILE FACE TO FACE A DAY IN THE LIFE OF... CALLING PATTERN RESEARCH CONCLUSIONS PHARMACY PRIOR AUTHORIZATIONS CUSTOMER SERVICE BEHAVIORAL HEALTH CASE MANAGEMENT INPATIENT UTILIZATION AVG. TIME TO INTERNAL CALLS PER DAY DOCUMENT CALL AVG. PREP TIME PER CALL IN MINUTES AVG. LENGTH OF CALL IN MINUTES IN MINUTES 4 25 1 15 20 CALL ENGAGEMENT/FOLLOW-UP 10 (15 2 10 MOSTLY FOLLOW-UP АВOUT FOUAL MOSTLY NEW ENGAGEMENTS INBOUND CALLS PER DAY 15 30 45 OTHER COMMUNICATION OUTBOUND CALLS PER DAY 10 20 FAX EMAIL SECURE ЕMAIL MAIL MOBILE FACE TO FACE