Hospitals Survey Response

Stakeholder Survey Results: Health Care Partners Hospitals across the Province of Ontario AUDIENCE AREAS RECEIVING COMPLIMENTS BREAKDOWN 29% Staff Member 17% Senior Managers 21% 192 15% Middle Managers Ornge is the best at quality service & patient care 15% Physicians 14% Unit Managers 20% Staff across the province participated in this survey 10% Chief of Staff Ornge has the best expertise & professional crew PARTICIPANTS' LHIN REGION 17% North East 17% Central East 11% South West Ornge is the best at trauma transports/ critically ill patients 10% Hamilton Niagara Haldimand Brant 10% Toronto Central 9% Waterloo Wellington 8% North West 8% 18% Other 32% were from Northern Ontario & 68% were from Southern Ontario Ornge is the best at patient transfers WHEN ASKED ABOUT THEIR TOP AREAS OF SATISFACTION, OUR PARTNERS SAID: 88% 88% 77% Level of care given by Ornge Professionalism of medical Professionalism of Ornge's Communications Centre staff medical crew crew USE OF ORNGE SERVICES LEVEL OF TRUST Distrust a great deal 4% Distrust a little 8% Not enough experience 6% Neutral 8% 51% said they use Ornge helicopters frequently Trust a little 20% 48% said they use Ornge land ambulances frequently Trust a great deal 54% 32% said they use Ornge planes frequently 74% of participants trust Ornge A majority of CACCS, who participated in this survey, use Ornge's services on a frequent basis AREAS NEEDING NEEDS OF IMPROVEMENT SERVICE When asked about NEEDS OF SERVICE 31% important factors included: Want Ornge to improve on timeliness Excellent Reliability Quick Response Time Communication 25% OVERALL OPINION Want Ornge to improve the availability and quality of resources 66% had a favourable opinion of Ornge's service delivery 22% 15% were neutral Want Ornge to work on improving communications 15% were mainly unfavourable 3% were very unfavourable This is the second annual Stakeholder Survey done by Ornge. Thank you to all hospital staff who participated - your feedback is very important to us! All survey data is collected in a confidential manner. No identifiable information about survey respondents will be gathered and/or shared at any time. For more information about Stakeholder Survey's, please visit: www.ornge.ca/patients