2 Steps To Communication Success

righttrack 85% of our success in life is directly attributable to our communication skills only 15% is due to technical knowledge 2 Simple Steps to Communication Success Identify what Colour' person you are communicating with. Broadly speaking, we can split key communication styles into 4 camps - Reds, Yellows, Greens and Blues - & very easily learn to identify in which a person sits. Think of someone you communicate with regularly at work, perhaps a customer, colleague or manager. Choose someone where there is room to build rapport or reduce conflict & using the diagram below, identify which Colour they are. Gn Confident Enthusiastic Fast- Yellows расed Strong Willed Reds Easlly distracted Optomistic Intense Imaginative Opinionated Sociable Goal- orientated Animated Blues 目 Perfectionist Patlent Greens Formal Emotional Organised Good Listeners Analytical Understanding ka D Thinkers Now all you need to do is learn how best to adapt your communication style & approach to meet their needs as a Red, a Yellow, a Blue or a Green {? Agreeable Adapt your approach Wenaturally lean toward communicating with others in the same way that we like to be communicated with ourselves. And THIS is where many of us are missing a trick! Effective communicators are aware of their own communication style and are able to adapt their approach to suit the communication preferences of others. For example, if you are a Red and Iama Yellow,, to achieve the best outcomes: DON'T: come to me all task-focussed and serious, focussing only on objectives and goals DO: have a chat with me first, don't get too formal and give me room tobe enthusiastic and creativeif I want 1. Get to the point quickly 2. Minimise small talk 3. Focus on facts, goals, results & outcomes 4. Avoid too much detail 5. Allow them to feel in control With Reds Withlows I being impersonal, business-like or task orientated 2. Give recognition 3. Be enthusiastic & energetic 4. Кееp up the расе 5. Be friendly & sociable With Blues 1. Take your time & listen 2. Explain things in full 3. Be sincere & develop trust 4. Be friendly & show genuine interest 5. Look out for non-verbal signs of concern 1. Be organised & punctual 2. Be factual, specific & logical 3. Listening is important 4. Be precise & consistent 5. Allow reflection time With Greens Now pin this infographic to your taskbar and next time you're on the phone to a customer, responding to an enquiry or about to go into a meeting with a colleague: 1. Identify what 'Colour' they are 2. Think about how you can adapt your communication style accordingly to build rapport or reduce conflict. There's a very good reason why psychometrics, in their various forms, have stuck around. However, none are delivered in quite the same way as we do on a Righttrack programme. Our innovative, fast-paced and engaging Colour of Communication self-assessment is a simple, memorable and effective way of helping people understand themselves and others better. It is without any doubt a favourite amongst delegates and customers (and the Righttrack training team alike!) At Righttrack, we know that the best training programmes are those that leave a long-lasting, positive impression upon the minds of those who attend. As well as equip people with a set of relevant skills and techniques that they are not only confident to implement, but excited to do so! Call us on +44 (0)1527 595955 if you are interested in finding out how we would approach the design and delivery of your in-house training. (Or if you'd prefer to chat over coffee then remind us to bring the Colour of Communication; you won't be disappointed!) * Research carried out by the Carnegie Institute of Technology, as reported in Forbes December, 2012 To find out more visit: righttrackconsultancy.co.uk