Grey Charges in America

GREY CHARGES IN AMERICA DECEPTIVE AND UNWANTED CREDIT AND DEBIT CARD CHARGES RESULTING FROM MISLEADING SALES AND BILLING PRACTICES ARE ADDING UP AND IMPACTING ONE IN THREE AMERICANS EACH YEAR. $14.3B AMOUNT AMERICAN CARDHOLDERS $6.1 B PAY IN GREY CHARGES ANNUALLY $2.5 B $1.7 B $997 M $826 M $707 M $622 M $340 M $266 M $36 M $17 M Free-to-Paid Zombies Unintended Misleading Membership Unwanted Subscription Advertising Phantom Other Service Unintended Hidden & Luxury Fees Auto Renewal Purchase Fees FREE-TO-PAID $6 BILLION $562 MILLION MOST PREVALENT TYPE AMOUNT CARDHOLDERS PAID CUSTOMER SERVICE OF GREY CHARGE IN FREE-TO-PAID OFFERS COST TO BANKS Occurs when a free trial converts to a permanent subscription without proper notice 190 MILLION 1 OUT OF 3 US DEBIT AND CREDIT CARDHOLDERS NUMBER OF AMERICAN CARDHOLDERS IMPACTED BY GREY CHARGES (66.5M) OF THOSE CARDHOLDERS IMPACTED. NUMBER OF GREY CHARGES DOLLAR AMOUNT PER CARDHOLDER INCURRED IN GREY CHARGES Eleven or more >US $500 10% 9%