Customer Frustrations with Banks

WHAT IS THE IMPACT OF CUSTOMERS' CURRENT FRUSTRATIONS WITH THEIR BANKS IIIII.... TOP FRUSTRATIONS 50 BEING NICKELED AND DIMED WITH INCIDENTAL CHARGES CHARGES BEING HIT WITH OVERDRAFT CHARGES 3. NEW RANES NOT OFFERING COMPETITIVE RATES AND/OR PRICING 4 PRONES MAKING PROMISES THEY DON'T KEEP LIMITED OR INCONVENIENT BANK +? BRANCH LOCATIONS CUSTOMERS AT RISK MMMMMMMM MMMMMMMMMM MM MM FRUSTRATED & SHOPPING 15% JUST FRUSTRATED 11% OK DEPOSITS $363 $264 $1,731 $95 US BILIONS- REVENUES $20 $15 FRUSTRATED & SHOPPING JUST FRUSTRATED OK TOP MOST VUNERABLE BANKS THIN ICE cíti BB&T Capital One Bank of America. CHASEO EJfL The purpose of business is to create customers. For more information on the relationship between banks and their customers the 2013 Retail Banking Brand Vulnerability Study can be downloaded from cg42.com.