How to combat the cost of IT downtime

HOW TO COMBAT THE COST OF IT DOWNTIME WITH IT DOWNTIME COSTING ORGANISATIONS BILLIONS IN LOST REVENUE, OUTSOURCING YOUR IT SUPPORT CAN REAP HUGE REWARDS X IMPACT OF DOWNTIME ÖÖÖ00 On average, UK Ö0000 organisations Ö0000 experience and their ability to generate revenue is reduced by over 00000 27hrs 3) 22% of downtime a year. annually £2bn In total across the UK, businesses are losing A 300,000 revenue per year is being lost by UK organisations hours through IT downtime FIXING THE PROBLEM - HOW THE UK COMPARES TO EUROPE Total cost per year paid out to fix failed IT systems. Norway £271k Denmark £137k UK £208k Germany ЕЗЗОК France £424k DEPARTMENTS MOST LIKELY TO SUFFER Operations 76% W Finance 52% £ Sales 39% O AS A RESULT, OUTSOURCED IT SUPPORT IS AN ATTRACTIVE SOLUTION IT CAN SAVE BUSINESSES TIME AND MONEY CHALLENGES WITH ADVANTAGES OF IN-HOUSE SUPPORT OUTSOURCING ACCREDITED EMPLOYEE ENGINEERS AND O TRAINING COSTS CONSULTANTS OUT-OF-WARRANTY O REPAIR COSTS SUPPORT YEAR-ROUND IT FIXED MONTHLY SALARY OVERHEAD COST INADEQUATE SOFTWARE SOFTWARE TO SUIT YOUR NEEDS MULTI-VENDOR CONTRACT CONTRACTS TO CONSOLIDATION MANAGE FREES UP CONSUMES HUMAN AND FINANCIAL RESOURCES TO FOCUS ON RESOURCES CORE ACTIVITIES MULTIPLE POINTS SINGLE GATEWAY FOR TECHNICAL O OF CONTACT FOR SUPPORT ISSUES SUPPORT ? WHAT TO LOOK FOR IN AN IT SUPPORT PROVIDER Total support Provides 24/7/365 support and maintenance with guaranteed SLAS Speed and efficiency Promises a guaranteed fix time (not just response time) 24H Tailored approach Crisis management Manages disasters and gets you up and running quickly and efficiently Reviews the best options for your business and delivers a bespoke service Multi-vendor support Out of warranty Manages multiple support Offers discounted renewal options contracts and offers a single point of contact For more information on conquering out-of-control IT support costs, download '10 ways to prevent your IT support costs from consuming your budget' http://bit.ly/RU6gms Sources: http://www.computerweekly.com/news/1280095770/IT-downtime-costs-UK-2bn-a-year-study-finds http://www.slideshare.net/itsourcingeurope/uk-ito-intelligence-report-2012 http://www.thebusinesscookbook.com/outsourced-support-in-house-support-team-part-1/ http://www.evolven.com/blog/downtime-outages-and-falures-understanding-ther-true-costs.html http://www.evolven.com/blog/downtime-outages-and-failures-understanding-ther-true-costs.html http://www.zdnet.com/blog/forrester/dont-rely-on-industry-averages-for-cost-of-downtime/257