“Customer Support Myths and Facts” Apixel IT Support

CUSTOMER SUPPORT MYTHS AND FACTS If you are open to your customer as well as their issues, only then you can resolve them in a better way..! And every country needs to understand the Myths and Facts of the IT Support. HERE ARE THE TOP 3 MYTHS OF IT SUPPORT When Customers encounter a problem, they call again and again: ΜΥΤΗ No... Only 35% of total customers call when they encounter any problem. Need to spend more money if Customers calls again and again. Stay Connected with your customers, to know the status of their satisfaction. ΜΥΤΗ, Either give them the clear explanation of how the problem can be resolved or make a Policy "Refund Back". Try to answer their queries clearly and make them Happy!! Fewer Calls = Better Service and Better Experience to Customers. ΜΥΤΗ No, Not at all... Fewer Calls many Unhappy Silent Customers. Stay Connected with your customers via Phone Call, Surveys to check the issues. "The Best Way to Grow your Business is to "keep the customers you already have", bt embracing what they want to say.. And from recent survey, it is proved that "80% of the company's future revenue will come from just 20% of your customers.. So just remember "Always try to make a Customer, Not a Sale". APIXEL IT SUPPORT www.APIXEL.COM.SG