Why More Companies are Embracing Managed Services

Do You Need a Band-Aid or a Cure? Break-Fix IT Solutions Vs. Managed Services Providers BREAK-FIX IT SOLUTIONS MANAGED SERVICES PROVIDERS Pay to fix your tech when it's broken Pay to keep your tech from breaking Why are Businesses Switching to Managed Services? Downtime = Lost Revenue Pressure for More Agile IT Each year, downtime costs North American businesses approximately IT organizations are under pressure to deliver applications faster than ever? $26 BILLION 36% Deliver IT services faster 16% Increase quality of IT services lost revenue' 13% Improve staff productivity 13% Make our business more competitive 11% Reduce costs 5% Quickly adapt to changing business demands Outcome of Switching 46%of firms have cut25% of managed services more as a result IT expenses by The Priority is Aligning Priorities. 56% of respondents report that reducing costs/overhead is the biggest priority in the next 12 months, followed by improving staff productivity/capabilities (52%) and reaching new customer segments (50%). Why IT Leaders are Using Managed Services Reducing costs/overhead 56% Reduce information infrastructure costs 52% Data security and retention compliance 50% Get to market faster 42% Recruit staff with specialized IS/IT skills 37% Decisioning beyond compliance requirements 34% Managing competitive threats 16% More Organizations are Embracing Managed Services 58%f29%AA of organizations have used managed services for some or all of their IT needs of the 2013 respondents have used managed services for more than five years.5 between two to five years. That's up from 51% in 201. 5+ years IT Leaders are Stretched to the Max Increases in data variety, concerns about database performance, and the need to control data management costs are the key challenges facing data managers today. Greatest Business Challenges for Data Sites Over the Next 12 Months Analyze more and different kinds of data 31% Reduce information infrastructure costs 30% Data security and retention compliance 15% Get to market faster 12% IT Recruit staff with specialized IS/IT skills 10% Decisioning beyond compliance requirements 1% Sources 1 http://www.fierceenterprisecommunications.com/story/downtime-numbers-are-downright-distressing/2013-07-25 2 January 16, 2014, Mike Vizard, CIOlnsight: http://www.cioinsight.com/it-strategy/enterprise-apps/slideshows/pressure-for-more-agile-it-organizations-grows.html 3 http://www.comptia.org/news/pressreleases/11-10-25/Managed_IT_Services_Users_Benefitting_from_Real_Cost_Savings_New_CompTIA_Study_Finds.aspx 4 http://www.channelinsider.com/managed-services/slideshows/austomers-happy-with-msps-but-umware-of-all-their-offerings.html/ 5 http://www.channelinsider.com/managed-services/slideshows/austomers-happy-with-msps-but-umware-of-all-their-offerings.html 6"Achiering Enterprise Data Performance - 2013 Database Growth Survey". By Joseph McKendrick. Produced by Unisphere Research, a Division of Information Today, Inc. Sponsored by Orade. From the Editors of Forsythe FOCUS Magazine http://focus.forsythe.com