Why IT Teams Like Chat

n industry standard Easier to work together get expert answers Quickly 85% Use a chat tool to communicate internally 78% 76% Found it easier to Found it easier to reach Why IT teams collaborate on tickets subject matter experts by chat by chat like chat on the first try Saves us We conducted a survey and found that IT teams use chat tools to enhance productivity and stay on top of critical issues. Get it right Solve issues faster 83% 75% Saw a drop in the average response time of tickets as result of chat Increased their first contact resolution as a result of chat 69% Saw their average time to resolution decrease as a result of chat Top 3 pain points for those who do not use chat Subject matter experts aren't always available Not being updated when ticket statuses change Not having visibility into the support queue when mobile @JASONHAND Against the speed, complexity, and scope of our modern work, aging technologies such as email are no longer efficient. Chat is the best way to manage incidents and collaborate over what's being done to resolve issues. 66 Chat is a trifecta for IT - better control over personal and team workflow, a more efficient use of time, and hopefully a better end-user experience. 66 @STEPHENMANN 66 Chat enables us to move faster by making communication seamless and efficient. No more waiting for email responses or trying to track colleagues down in person. @OPSGUYNEXTDOOR XAtlassian Connecting teams for faster, better service HipChat and JIRA Service Desk http://atlassian.com/jsd+hipchat