Who Uses Google Apps?

Google Apps Data Loss Backupify randomly searched the Google Apps Help Forum for the first 100 high quality posts we could locate regarding Google Apps data loss and data unavailability. Those posts were then categorized based on reason for data loss, or type of data availability problem. Data availability consists of cases where Data loss consists of cases where the data no longer exists because of real or perceived deletion. the data exists but is not accessible at the moment. Number of Times Google Has Lost Data In Google Apps For Google Apps, 89% of data access issues were related to data loss, and 11% of data access issues were related to availability. ZZZZZZZZZE Our research uncovered many reasons for data loss, which we divided into five categories: user error, hacked accounts, external app errors, unresolved and unknown. User Error Unknown Unresolved Hacked 63% 15% 11% 8% User error is by far the most common cause of loss in Google Apps. Within the user error category, there were a variety of sub-categories, most of which could be described as accidental deletion. Sometimes users did not understand the interface or Google administration functions properly. Other times the user acted too quickly or misunderstood instructions and deleted data they later realized they needed. In a few cases the data was stil| there and was not deleted at all, but the user had archived, hidden, or mislabeled the data somehow. Unresolved cases usually had just a single Unknown issues were usually situations where a user posted the original problem, then answered several follow-up questions from responding posters but ultimately could not find a reason why their data was missing. The user then abandoned the Help Forum as a resource. posting detailing the problem but no proposed answers or follow-on comments. This made it difficult to classify the reason for data loss, so we created the "unresolved" category. Hacked accounts represented 8% of data loss cases. Anecdotally there were a few cases of former employees or business partners hacking accounts after they left, but the majority of attacks appeared to be random and were probably caused by the user's choice of weak passwords. External App Errors accounted for 3% of all data loss according to our research. In these situations, some third-party application with automated access to a Google Apps account had corrupted or deleted some business data. Protecting Your Data Backupify offers the free Snapshot tool that runs automatically over the web and provides you a password-protected zip file of an entire Google Apps user account. In addition, Backupify's BackupGoo PC tool runs locally, and will download your entire Google Apps account. 170,000+ users. Backupify has trusting them with over: 250 million documents 1 billion e-mails 200 TB of data Data and Analysis Provided by backupify" External App 3%