Transcribed

What is Enterprise Request Management?

Cut service request costs and delight users with Enterprise Request Management ( ÉRM ) What is ERM? Enterprise Request Management (ERM) is a business-efficiency strategy thats a holistic approach to centralizing and automating business processes and service requests. ERM helps to ensure first-time ful fillment, which means lower costs and happier customers. Why do I need it? Support calls are expensive! SUPPORT LEVEL COST PER TICKET

What is Enterprise Request Management?

shared by tom.pick on May 20

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Enterprise request management (ERM) is a vendor-neutral business process improvement strategy for enabling employees to easily request any service, product or resource needed to do their jobs. It simp... lifies request management for employees by giving them one easy-to-use portal (a bit like having an Amazon.com within the enterprise) for requesting anything from a conference room timeslot to a printer repair to a new stapler. This infographic illustrates what ERM is, how it works, and how it saves money for organizations and time for employees.

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ERM.info