What is Enterprise-Class Emergency Notification

erms WHAT IS ENTERPRISE-CLASS EMERGENCY NOTIFICATION? Business continuity, disaster recovery, and crisis management professionals understand the many reasons for an effective emergency and incident notification solution. There are many names for an Emergency Notification System (ENS) such as – Crisis Communication System, Incident Notification, Alert Notification, and sometimes Mass Notification. And there are many different vendors to choose from, but not all stand up to the rigorous requirement of large organizations. Regardless of what it's called, what makes an ENS solution enterprise-class – versus simple mass outbound messaging? Enterprise-class solutions are comprehensive, flexible, resilient, private, secure, and provided by service-oriented vendors. erms module method information flow & supported delivery devices 28228 mass notification Send notifications to all or custom groups No Response ? first to respond 2 Not Available X Contact selected stakeholders in sequence from the top until one responds 2 Available Messenger H Message not sent due to previous acceptance. Powerful, secure, and flexible mass emergency messaging VI polling (yes/no) Yes V Simply receive yes or no answers from your stakeholders Yes No X custom geo-targeting Notify only those within your custom drawn targeted area on your computer. Filter selection further if needed and use Messenger, Roll Call or Crisis Manager to send your notification. Mapper Visual location-based recipient list selection OKV status check Account for your employees after a crisis by determining their status ок Roll Call Need Help ! When you need to know if your stakeholders are safe centralized data Access crisis-related documents and share your critical information with trusted team members Library Critical documents available when you need them e-message boards Central location to post current crisis related messages for the appropriate notified stakeholders to access HotLine Incident status for notification recipients central online collaboration center Crisis Manager Central location for incident teams to collaboratively create, post, review, edit and export crisis data Incident team communication and collaboration tool ll 2888 Finalized, collaborative data may be exported personal dashboard Manage your personal profile, mailbox, contact preferences and personal communicator messages from one central location myAdvantage Individual user mailbox, profile settings & personal communicator phone (landline, mobile or satellite) computer text message Outbound Information/Notification Advantage Legend phone/browser email A fax Inbound System Interaction O pager PBX PBX 1 OUR SYSTEM SECURITY An enterprise-class system provides the confidence that when you need your ENS the most it will be there and not affected by the same disaster. • Local and Geographical redundancy The Advantage system, and related data, is stored in facilities with the most-up-to-date technological and physical security – combined with automatic failover should a facility be affected by physical threat or disaster. Our system is both locally and geographically redundant with an active-active Saas based system and • Automatic failover • 24/7 physically monitored and firewalled facility • Active-active Saas based system • Elastic infrastructure model • Dedicated servers elastic infrastructure model that rapidly grows with our customer's requirements. Our enterprise-class cloud based infrastructure is backed by ITILV3 framework, SSAE 16 Type Il compliance, and certified to the ISO 20000-1 standard. ADVANCED FLEXIBILITY & ADMINISTRATOR FUNCTIONS Large organizations need flexible solutions that support existing processes, a system that can integrate (when required) with existing databases through comprehensive APIs, and a system that has advanced functionality provided as a complete cohesive solution – not sold piecemeal. Additionally, an enterprise-class ENS should be configurable in a manner that aligns with an organization's continuity and recovery plans and not how their vendors tell them it should be used. During implementation, any Advantage module can be activated or deactivated. Powerful administrator functionality provides business continuity professionals with the ability they need to ensure their ENS behaves in the way that suits their organization best. With Advantage Administrator organizations can control: • Stakeholder security role names and settings, activation options and reminders, as well as stakeholder reports, group types, names, and aliases • Creation of reminders, reminder recipients, reminder delivery method, and delivery time(s) • User interface by uploading multiple organizational logos and the language to associate with each logo, as well as choose from 12 different color schemes Modules accessible to stakeholder members to coordinate with your organization's brand Audio library content to allow for the development of pre-recorded messages System defaults including device order as well as notification message acknowledgement, call transfer, message, voicemail options, and strong password management • How to import stakeholders database options include via manual entry, .csv import, or integration with existing databases through the most comprehensive emergency notification system API Export stakeholder database via .csv System-wide lexicon defaults to ensure the most accurate pronunciation possible Advantage