What Customers Expect from Agents

Infosyslimited's picture
Companies today aren't just paying attention to their customer's overall satisfaction levels. To better identify the roadblocks to excellent customer service, companies are cosely examining exactly what about the experience is bothering customer,especially when it comes to customer-agent interaction.
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http://www.infosysblogs.com/serviceexperience/2013/02/agent-management.html
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