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Top Five Customer Centric Brands of India

–ARE INDIAN BRAN DS- CUSTOMER ARE THEY LISTENING TO YOU ? CENTRIC ON SOCIAL MEDIA 2 ARE THEY RECOGNIZING Y OU ? ARE THEY RESPONDING T O YOU? TOP FIVE CUSTOMER CENTRIC BRANDS OF INDI A AIRTEL AVG RESPONSE TIME UNANSWERED CUSTOMERS O 0.5 OUT OF HOURS is the average response AIRTEL time of AIRTEL on their queries go unanswered social network. on their social network. 00 4 @5 * .----.. HELP HELP IN P HELP HELP H P HELP HELP H social media messages on AIRTEL are seeking customer support. PAYTM AVG RESPONSE TIME UNANSWERED CUSTOMERS O 1.5 OUT OF HOURS is the average response time of PAYTM on their queries go unanswered social network. on their social network. TICKETS 80 YOU SHOULD TRY IT BILL of the time PAYTM responds to PAYMENTS you within thirty minutes. MOBILE RECHARGE PERCENT MAKEMYTRIP AVG RESPONSE TIME UNANSWERED CUSTOMERS O3.5 OUT OF HOURS is the average response time of MAKEMYTRIP on queries go unanswered their social network. on their social network. 90% of MAKEMYTRIP's social media traffic is on facebook. 90 1907 AIRWAYS MAKEMYTRIP "DL"I JULY 25.26 PERCENT AIRWAYS MYNTRA AVG RESPONSE TIME UNANSWERED CUSTOM ERS O 7.5 OUT OF HOURS is the average response time of MYNTRA on their queries go unanswered social network. on their social network. 3 TIMES O MYNTRA is 3 times faster on Twitter than on facebook when responding to customers' queries. FLIPKART E ADD TO KART AVG RESPONSE TIME UNANSWERED CUSTOMERS 14 OUT OF HOURS is the average response time of FLIPKART on queries go unanswered their social network. on their social network. 3D RESOLUTION On an average it takes 3 messages for Flipkart to resolve a customers' issue on MESSAGES their social network. This data is collected and analysed by Airwoot from July 1, 2013 to September 30, 2013 (Q3, 2013). Airwoot is a social FAirwoot customer service helpdesk which enables brands to deliver real-time customer support on top of social media. -------- ---.-- |.

Top Five Customer Centric Brands of India

shared by anantahuja on Jan 03
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I was commissioned to do an infographics on the 'Top Five Customer Centric Brands of India' by Airwoot. They gave me the data around these brands and general direction of what they wanted to be highli...

Publisher

Airwoot

Designer

Anant Ahuja

Category

Business
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