Tips to Improve Your Customer Service Skills

KEYS TO IMPROVING YOUR TEAM'S CUSTOMER SERVICE SKILLS LOOK AT EVERY TOUCHPOINT IMPROVE YOUR Pay the most attention to key touchpoints, but make sure you have a full view of the customer CUSTOMER INTERACTION Pay the most attention to key touchpoints, but make sure you have a full view of the customer 4 --- -- experience, or you risk lapses in service that can really hurt business. 4 experience, or you risk lapses in service that can really hurt business. MAKE SURE YOUR REPS ARE ENGAGED ENHANCE YOUR - -- -- CUSTOMER Improving employee engagement is another way to SEVICE STRATEGY 3 Practice proactive customer service by making your customers happy before they come to you with problems. make sure customers have a great experience.