Shipping - The Holy Grail of E-commerce

WANT TO IMPROVE CONVERSION RATES? CHANGE YOUR SHIPPING OPTIONS TOP WAYS TO IMPROVE CONVERSION RATES BY CHANGING SHIPPING OPTIONS 93% Use these promotional messaging options to help encourage more shoppers to buy at your online store: FREE SHIPPING! of online shoppers say that free shipping would encourage them to make more purchases online FREE SHIPPING ON ORDERS $100+ SHIPPING FUN FACT: Smallest location to ship to in the US: Ochopee, FL - 8'4" x 7'3" Price Includes all Shipping and Handling FREE SHIPPING ON FIRST TRANSACTION FREE RETURNS! FREE RETURN SHIPPING Free return shipping isn't alway the easiest, but it is possible. Just provide a return shipping slip for your courier of choice at the lowest cost. 2 out of 3 shoppers said they would buy more online if returns were free. бо WHICH OPTIONS ENCOURAGE CUSTOMERS TO MAKE MORE ONLINE PURCHASES? Offer free and different tiered shipping options Make available a clearly defined return policy and offer guaranteed shipping of undamaged items or replacement if damaged Free shipping Free returns In store return option Allow easy contact information for personal assistance during transaction In store pickup option Ability to chat live with a sales rep Ability to remotely shop online with friends SHIPPING FUN FACT: Highest Elevation to ship to in the US: Leadville, CO – 10,150' above sea level 0% 20% 40% 60% 80% 100% Why do people choose in-store pickup? 21% of online shoppers will choose in-store pickup when they need a product faster than it can be shipped It's cheaper than paying for shipping I needed it immediately I was going to visit the store anyways 65% say they choose "pick up in-store" in order to avoid In-store pickup was the only option shipping charges In the past l've had bad experiences with shipped products O 10 20 30 40 5o 60 70 80 Percent of people who agreed OFFER AN ARRAY OF SHIPPING OPTIONS, BUT DON'T COMPLICATE IT SHIPPING FUN FACT: Most Unusual Delivery Method – mule trains in Arizona. Each mule carries about 130 pounds of mail, food, supplies and furniture down the 8-mile trail to the Havasupai Indians, averaging 41,000 pounds Shipping Options EUROPE MEXICO For orders made For orders made before midnight before midnight 12 to17 working days $15 (no CANADA WITHIN US TYPE OF DELIVERY For orders made For orders made before midnight before midnight to 7 working days to 15 working days $15 (no to 17 working days $15 (no Delivery within 5 Delivery within 10 Delivery within 12 Delivery within STANDARD $10 (no charge on orders over $250) charge on orders charge on orders charge on orders over $250) over $250) STANDARD DELIVERY For orders made For orders made before midnight before midnight delivery made in delivery made in 3 days - $35 over $250) INSURED DELIVERY For orders made For orders made before midnight before midnight delivery made in delivery made in UNITED STATES $7.50 3 days - $40 $10.50 3 days - $30 CANADA & MEXICO EXPRESS 3 days - $30 For orders made before midnight delivery made next working day - $50 $7.50 For orders made before midnight delivery made next working day - $45 10.50 For orders made before midnight before midnight delivery made next working day - $40 For orders made EUROPE delivery made next working day - $40 VS. $10.50 EXPRESS PLUS $15.50 Delivery rates for Europe and the Rest of the World are approximate only and vary daily depending on exchange rates SHIPPING FUN FACT: The lowest ZIP Code is 00501, a unique ZIP Code for the lInternal Revenue Service in Holtsville, NY AS E-COMMERCE GROWS, MERCHANTS MUST THINK GLOBALLY 5.4% % of global e-commerce 95% of POpulation shopping With 94% of its population shopping online, US e-commerce sales hit $172.9 billion in 2010, This made up for 30% of the global e-commerce market. E-commerce sales in China grew to $31 billion in 2010, with 95% of their population shopping online. The UK continued its large e-commerce growth rate with $43.5 billion in sales and 97% of their population shopping online. 30% Japan is helping grow Asia's e-commerce industry with $49.8 billion in online sales and 97% of the population shopping online. % of global e-comjnerce sales 94% of Populațion shopping 7.5% % of global e-cominerce sales 97% of POpulation shogping 8.6% % of global e-commerce 97% of PRpulation shopping sales Germany also has a growing e-commerce audience, with $35.2 billion in online sales, 97% of their population shops online. SHIPPING FUN FACT: The highest ZIP Code is 99950 in Ketchikan, AK 6.1% % of global e-commerce 97% of Populahon Buiddous IMPROVED CONVERSION RATES INCREASE FINANCIAL OPPORTUNITY US Retail Ecommerce Sales, 2009 - 2015 in billions It is estimated that 87.5% of US internet users ages 14 and older (178.5 million) will browse or research products online this year $269.8 $249.5 $229.5 Of that group, 83% will make a purchase online %24209.3 $188.8 $165.4 $144.1 2009 2010 2011 2012 2013 2014 2015 = 148.1 million online buyers in 2011 SHIPPING FUN FACT: In 2003, a man shipped himself from New York to Texas in a crate http://ecommerce.about.com/od/eCommerce-Basics/ht/Improve-Your-Customer Conversion-Rate.htm http://hellboundbloggers.com/2011/03/07/increase-your-sites-conversions/ http://www.freshelement.com/blog/2011/03/18/10-5-ways-to-increase-conversion-rate-make-more/ http://www.smashingmagazine.com/2009/05/05/optimizing-improvig-conversion-rates-less-effort-more-customers/ http://blog.compete,com/2010/01/14/can-shipping-costs affect-online-sales/ http://infuzy.wordpress.com/2010/08/14/infusionsoft-stop-shopping-cart-abandonment-by-not-shipping-your-customers-to-your-competitors-4/ http://www.77websolutions.com/seoblog/usability/e-commerce-best proctice-guide-and-checklist-to- improve-conversions/ http://www.multilingual-search.com/world-statistics-on-the-number-of intemet-shoppers/28/01/2008/ http://www.chinadaily.com.cn/bizchina/2010-09/11/content_11289324.htm http://techcrunch.com/2010/03/08/forrester-forecast-online-retail-sales will-grow-to-250-billion-by-2014/ http://www.intemetretailing.net/2011/03/uk-will-lead-ecommerce-sales-in-europe-for-next-five-years-says-forrester/ http://blog.btrax.com/en/2010/08/27/7-elements-of-a-japanese e-commerce-web-poge-the-japanese-information dashboard/ http://www.telecompaper.com/news/geman-ecommerce sales forecast-up-12-in-201o http://www.bizmord.com/Blog/archives/291 htp://www.acronym.com/keyworddriven/uk-now-worlds-largest-ecommerce-market per-capita.html .. htp://blogs.forrester.com/zia_daniell wigder/10-12-22-the globalization of ecommerce_in_2011 O http://www.webpronews.com/u-s-retail-ecommerce sales growith-2011-03 O http://www.intenetretailer.com/2011/03/09/yanks-are-coming-ogain O htp://techcrunch.com/2010/03/08/forrester-forecast-online-retail-sales will-grow-to-250-billion-by-2014/ http://www.usps.com/financials/anrpt10/ar2010 1 002.htm http://www.usps.com/communications/newsroom/postalfacts.htm https://www.fedex.com/ratefinder/standalone?method=getQuickQuote https://wwwapps.ups.com/ctc/request All data is as of April 2011 IN STORE PICK UP WANT TO IMPROVE CONVERSION RATES? CHANGE YOUR SHIPPING OPTIONS TOP WAYS TO IMPROVE CONVERSION RATES BY CHANGING SHIPPING OPTIONS 93% Use these promotional messaging options to help encourage more shoppers to buy at your online store: FREE SHIPPING! of online shoppers say that free shipping would encourage them to make more purchases online FREE SHIPPING ON ORDERS $100+ SHIPPING FUN FACT: Smallest location to ship to in the US: Ochopee, FL - 8'4" x 7'3" Price Includes all Shipping and Handling FREE SHIPPING ON FIRST TRANSACTION FREE RETURNS! FREE RETURN SHIPPING Free return shipping isn't alway the easiest, but it is possible. Just provide a return shipping slip for your courier of choice at the lowest cost. 2 out of 3 shoppers said they would buy more online if returns were free. b0 WHICH OPTIONS ENCOURAGE CUSTOMERS TO MAKE MORE ONLINE PURCHASES? Offer free and different tiered shipping options Make available a clearly defined return policy and offer guaranteed shipping of undamaged items or replacement if damaged Free shipping Free returns In store return option Allow easy contact information for personal assistance during transaction In store pickup option Ability to chat live with a sales rep Ability to remotely shop online with friends SHIPPING FUN FACT: Highest Elevation to ship to in the US: Leadville, CO – 10,150' above sea level 0% 20% 40% 60% 80% 100% Why do people choose in-store pickup? 21% of online shoppers will choose in-store pickup when they need a product faster than it can be shipped It's cheaper than paying for shipping I needed it immediately I was going to visit the store anyways 65% say they choose "pick up in-store" in order to avoid In-store pickup was the only option shipping charges In the past l've had bad experiences with shipped products O 10 20 30 40 5o 60 70 80 Percent of people who agreed OFFER AN ARRAY OF SHIPPING OPTIONS, BUT DON'T COMPLICATE IT SHIPPING FUN FACT: Most Unusual Delivery Method – mule trains in Arizona. Each mule carries about 130 pounds of mail, food, supplies and furniture down the 8-mile trail to the Havasupai Indians, averaging 41,000 pounds Shipping Options EUROPE MEXICO For orders made For orders made before midnight before midnight CANADA WITHIN US TYPE OF DELIVERY For orders made For orders made before midnight Delivery within 5 Delivery within 10 Delivery within 12 Delivery within days $15 (no before midnight 12 to17 working to 7 working days to 15 working days $15 (no charge on orders charge on orders charge on orders over $250) to 17 working days $15 (no STANDARD $10 (no charge on orders over $250) over $250) STANDARD DELIVERY For orders made For orders made before midnight before midnight delivery made in delivery made in 3 days - $35 over $250) INSURED DELIVERY For orders made For orders made before midnight before midnight delivery made in delivery made in 3 days - $30 UNITED STATES $7.50 3 days - $40 $10.50 3 days - $30 CANADA & MEXICO EXPRESS For orders made before midnight delivery made next working day - $50 $7.50 For orders made before midnight delivery made next working day - $45 10.50 For orders made before midnight before midnight delivery made next working day - $40 For orders made EUROPE delivery made next working day - $40 VS. $10.50 EXPRESS PLUS $15.50 Delivery rates for Europe and the Rest of the World are approximate only and vary daily depending on exchange rates SHIPPING FUN FACT: The lowest ZIP Code is 00501, a unique ZIP Code for the lInternal Revenue Service in Holtsville, NY AS E-COMMERCE GROWS, MERCHANTS MUST THINK GLOBALLY 5.4% % of global e-commerce 95% of POpulation shopping With 94% of its population shopping online, US e-commerce sales hit $172.9 billion in 2010, This made up for 30% of the global e-commerce market. E-commerce sales in China grew to $31 billion in 2010, with 95% of their population shopping online. The UK continued its large e-commerce growth rate with $43.5 billion in sales and 97% of their population shopping online. 30% Japan is helping grow Asia's e-commerce industry with $49.8 billion in online sales and 97% of the population shopping online. % of global e-comjnerce sales 94% of Populațion shopping 7.5% % of global e-cominerce sales 97% of POpulation shogping 8.6% 97% of % of global e-commerce PRpulation shopping sales Germany also has a growing e-commerce audience, with $35.2 billion in online sales, 97% of their population shops online. SHIPPING FUN FACT: The highest ZIP Code is 99950 in Ketchikan, AK 6.1% 97% of % of global e-commerce Populahon Buiddous IMPROVED CONVERSION RATES INCREASE FINANCIAL OPPORTUNITY US Retail Ecommerce Sales, 2009 - 2015 in billions It is estimated that 87.5% of US internet users ages 14 and older (178.5 million) will browse or research products online this уear $269.8 $249.5 $229.5 Of that group, 83% will make a purchase online %24209.3 $188.8 $165.4 $144.1 2009 2010 2011 2012 2013 2014 2015 = 148.1 million online buyers in 2011 SHIPPING FUN FACT: In 2003, a man shipped himself from New York to Texas in a crate http://ecommerce.about.com/od/eCommerce-Basics/ht/Improve-Your-Customer Conversion-Rate.htm http://hellboundbloggers.com/2011/03/07/increase-your-sites-conversions/ http://www.freshelement.com/blog/2011/03/18/10-5-ways-to-increase-conversion-rate-make-more/ http://www.smashingmagazine.com/2009/05/05/optimizing-improvig-conversion-rates-less-effort-more-customers/ http://blog.compete,com/2010/01/14/can-shipping-costs affect-online-sales/ http://infuzy.wordpress.com/2010/08/14/infusionsoft-stop-shopping-cart-abandonment-by-not-shipping-your-customers-to-your-competitors-4/ http://www.77websolutions.com/seoblog/usability/e-commerce-best proctice-guide-and-checklist-to- improve-conversions/ http://www.multilingual-search.com/world-statistics-on-the-number-of intemet-shoppers/28/01/2008/ http://www.chinadaily.com.cn/bizchina/2010-09/11/content_11289324.htm http://techcrunch.com/2010/03/08/forrester-forecast-online-retail-sales will-grow-to-250-billion-by-2014/ http://www.intemetretailing.net/2011/03/uk-will-lead-ecommerce-sales-in-europe-for-next-five-years-says-forrester/ http://blog.btrax.com/en/2010/08/27/7-elements-of-a-japanese e-commerce-web-poge-the-japanese-information dashboard/ http://www.telecompaper.com/news/geman-ecommerce sales forecast-up-12-in-201o http://www.bizmord.com/Blog/archives/291 htp://www.acronym.com/keyworddriven/uk-now-worlds-largest-ecommerce-market per-capita.html .. htp://blogs.forrester.com/zia_daniell wigder/10-12-22-the globalization of ecommerce_in_2011 O http://www.webpronews.com/u-s-retail-ecommerce sales growith-2011-03 O http://www.intenetretailer.com/2011/03/09/yanks-are-coming-ogain O htp://techcrunch.com/2010/03/08/forrester-forecast-online-retail-sales will-grow-to-250-billion-by-2014/ http://www.usps.com/financials/anrpt10/ar2010 1 002.htm http://www.usps.com/communications/newsroom/postalfacts.htm https://www.fedex.com/ratefinder/standalone?method=getQuickQuote https://wwwapps.ups.com/ctc/request All data is as of April 2011 IN STORE PICK UP WANT TO IMPROVE CONVERSION RATES? CHANGE YOUR SHIPPING OPTIONS TOP WAYS TO IMPROVE CONVERSION RATES BY CHANGING SHIPPING OPTIONS 93% Use these promotional messaging options to help encourage more shoppers to buy at your online store: FREE SHIPPING! of online shoppers say that free shipping would encourage them to make more purchases online FREE SHIPPING ON ORDERS $100+ SHIPPING FUN FACT: Smallest location to ship to in the US: Ochopee, FL - 8'4" x 7'3" Price Includes all Shipping and Handling FREE SHIPPING ON FIRST TRANSACTION FREE RETURNS! FREE RETURN SHIPPING Free return shipping isn't alway the easiest, but it is possible. Just provide a return shipping slip for your courier of choice at the lowest cost. 2 out of 3 shoppers said they would buy more online if returns were free. b0 WHICH OPTIONS ENCOURAGE CUSTOMERS TO MAKE MORE ONLINE PURCHASES? Offer free and different tiered shipping options Make available a clearly defined return policy and offer guaranteed shipping of undamaged items or replacement if damaged Free shipping Free returns In store return option Allow easy contact information for personal assistance during transaction In store pickup option Ability to chat live with a sales rep Ability to remotely shop online with friends SHIPPING FUN FACT: Highest Elevation to ship to in the US: Leadville, CO – 10,150' above sea level 0% 20% 40% 60% 80% 100% Why do people choose in-store pickup? 21% of online shoppers will choose in-store pickup when they need a product faster than it can be shipped It's cheaper than paying for shipping I needed it immediately I was going to visit the store anyways 65% say they choose "pick up in-store" in order to avoid In-store pickup was the only option shipping charges In the past l've had bad experiences with shipped products O 10 20 30 40 5o 60 70 80 Percent of people who agreed OFFER AN ARRAY OF SHIPPING OPTIONS, BUT DON'T COMPLICATE IT SHIPPING FUN FACT: Most Unusual Delivery Method – mule trains in Arizona. Each mule carries about 130 pounds of mail, food, supplies and furniture down the 8-mile trail to the Havasupai Indians, averaging 41,000 pounds Shipping Options EUROPE MEXICO For orders made For orders made before midnight before midnight CANADA WITHIN US TYPE OF DELIVERY For orders made For orders made before midnight Delivery within 5 Delivery within 10 Delivery within 12 Delivery within days $15 (no before midnight 12 to17 working to 7 working days to 15 working days $15 (no charge on orders charge on orders charge on orders over $250) to 17 working days $15 (no STANDARD $10 (no charge on orders over $250) over $250) STANDARD DELIVERY For orders made For orders made before midnight before midnight delivery made in delivery made in 3 days - $35 over $250) INSURED DELIVERY For orders made For orders made before midnight before midnight delivery made in delivery made in 3 days - $30 UNITED STATES $7.50 3 days - $40 $10.50 3 days - $30 CANADA & MEXICO EXPRESS For orders made before midnight delivery made next working day - $50 $7.50 For orders made before midnight delivery made next working day - $45 10.50 For orders made before midnight before midnight delivery made next working day - $40 For orders made EUROPE delivery made next working day - $40 VS. $10.50 EXPRESS PLUS $15.50 Delivery rates for Europe and the Rest of the World are approximate only and vary daily depending on exchange rates SHIPPING FUN FACT: The lowest ZIP Code is 00501, a unique ZIP Code for the lInternal Revenue Service in Holtsville, NY AS E-COMMERCE GROWS, MERCHANTS MUST THINK GLOBALLY 5.4% % of global e-commerce 95% of POpulation shopping With 94% of its population shopping online, US e-commerce sales hit $172.9 billion in 2010, This made up for 30% of the global e-commerce market. E-commerce sales in China grew to $31 billion in 2010, with 95% of their population shopping online. The UK continued its large e-commerce growth rate with $43.5 billion in sales and 97% of their population shopping online. 30% Japan is helping grow Asia's e-commerce industry with $49.8 billion in online sales and 97% of the population shopping online. % of global e-comjnerce sales 94% of Populațion shopping 7.5% % of global e-cominerce sales 97% of POpulation shogping 8.6% 97% of % of global e-commerce PRpulation shopping sales Germany also has a growing e-commerce audience, with $35.2 billion in online sales, 97% of their population shops online. SHIPPING FUN FACT: The highest ZIP Code is 99950 in Ketchikan, AK 6.1% 97% of % of global e-commerce Populahon Buiddous IMPROVED CONVERSION RATES INCREASE FINANCIAL OPPORTUNITY US Retail Ecommerce Sales, 2009 - 2015 in billions It is estimated that 87.5% of US internet users ages 14 and older (178.5 million) will browse or research products online this уear $269.8 $249.5 $229.5 Of that group, 83% will make a purchase online %24209.3 $188.8 $165.4 $144.1 2009 2010 2011 2012 2013 2014 2015 = 148.1 million online buyers in 2011 SHIPPING FUN FACT: In 2003, a man shipped himself from New York to Texas in a crate http://ecommerce.about.com/od/eCommerce-Basics/ht/Improve-Your-Customer Conversion-Rate.htm http://hellboundbloggers.com/2011/03/07/increase-your-sites-conversions/ http://www.freshelement.com/blog/2011/03/18/10-5-ways-to-increase-conversion-rate-make-more/ http://www.smashingmagazine.com/2009/05/05/optimizing-improvig-conversion-rates-less-effort-more-customers/ http://blog.compete,com/2010/01/14/can-shipping-costs affect-online-sales/ http://infuzy.wordpress.com/2010/08/14/infusionsoft-stop-shopping-cart-abandonment-by-not-shipping-your-customers-to-your-competitors-4/ http://www.77websolutions.com/seoblog/usability/e-commerce-best proctice-guide-and-checklist-to- improve-conversions/ http://www.multilingual-search.com/world-statistics-on-the-number-of intemet-shoppers/28/01/2008/ http://www.chinadaily.com.cn/bizchina/2010-09/11/content_11289324.htm http://techcrunch.com/2010/03/08/forrester-forecast-online-retail-sales will-grow-to-250-billion-by-2014/ http://www.intemetretailing.net/2011/03/uk-will-lead-ecommerce-sales-in-europe-for-next-five-years-says-forrester/ http://blog.btrax.com/en/2010/08/27/7-elements-of-a-japanese e-commerce-web-poge-the-japanese-information dashboard/ http://www.telecompaper.com/news/geman-ecommerce sales forecast-up-12-in-201o http://www.bizmord.com/Blog/archives/291 htp://www.acronym.com/keyworddriven/uk-now-worlds-largest-ecommerce-market per-capita.html .. htp://blogs.forrester.com/zia_daniell wigder/10-12-22-the globalization of ecommerce_in_2011 O http://www.webpronews.com/u-s-retail-ecommerce sales growith-2011-03 O http://www.intenetretailer.com/2011/03/09/yanks-are-coming-ogain O htp://techcrunch.com/2010/03/08/forrester-forecast-online-retail-sales will-grow-to-250-billion-by-2014/ http://www.usps.com/financials/anrpt10/ar2010 1 002.htm http://www.usps.com/communications/newsroom/postalfacts.htm https://www.fedex.com/ratefinder/standalone?method=getQuickQuote https://wwwapps.ups.com/ctc/request All data is as of April 2011 IN STORE PICK UP WANT TO IMPROVE CONVERSION RATES? CHANGE YOUR SHIPPING OPTIONS TOP WAYS TO IMPROVE CONVERSION RATES BY CHANGING SHIPPING OPTIONS 93% Use these promotional messaging options to help encourage more shoppers to buy at your online store: FREE SHIPPING! of online shoppers say that free shipping would encourage them to make more purchases online FREE SHIPPING ON ORDERS $100+ SHIPPING FUN FACT: Smallest location to ship to in the US: Ochopee, FL - 8'4" x 7'3" Price Includes all Shipping and Handling FREE SHIPPING ON FIRST TRANSACTION FREE RETURNS! FREE RETURN SHIPPING Free return shipping isn't alway the easiest, but it is possible. Just provide a return shipping slip for your courier of choice at the lowest cost. 2 out of 3 shoppers said they would buy more online if returns were free. b0 WHICH OPTIONS ENCOURAGE CUSTOMERS TO MAKE MORE ONLINE PURCHASES? Offer free and different tiered shipping options Make available a clearly defined return policy and offer guaranteed shipping of undamaged items or replacement if damaged Free shipping Free returns In store return option Allow easy contact information for personal assistance during transaction In store pickup option Ability to chat live with a sales rep Ability to remotely shop online with friends SHIPPING FUN FACT: Highest Elevation to ship to in the US: Leadville, CO – 10,150' above sea level 0% 20% 40% 60% 80% 100% Why do people choose in-store pickup? 21% of online shoppers will choose in-store pickup when they need a product faster than it can be shipped It's cheaper than paying for shipping I needed it immediately I was going to visit the store anyways 65% say they choose "pick up in-store" in order to avoid In-store pickup was the only option shipping charges In the past l've had bad experiences with shipped products O 10 20 30 40 5o 60 70 80 Percent of people who agreed OFFER AN ARRAY OF SHIPPING OPTIONS, BUT DON'T COMPLICATE IT SHIPPING FUN FACT: Most Unusual Delivery Method – mule trains in Arizona. Each mule carries about 130 pounds of mail, food, supplies and furniture down the 8-mile trail to the Havasupai Indians, averaging 41,000 pounds Shipping Options EUROPE MEXICO For orders made For orders made before midnight before midnight CANADA WITHIN US TYPE OF DELIVERY For orders made For orders made before midnight Delivery within 5 Delivery within 10 Delivery within 12 Delivery within days $15 (no before midnight 12 to17 working to 7 working days to 15 working days $15 (no charge on orders charge on orders charge on orders over $250) to 17 working days $15 (no STANDARD $10 (no charge on orders over $250) over $250) STANDARD DELIVERY For orders made For orders made before midnight before midnight delivery made in delivery made in 3 days - $35 over $250) INSURED DELIVERY For orders made For orders made before midnight before midnight delivery made in delivery made in 3 days - $30 UNITED STATES $7.50 3 days - $40 $10.50 3 days - $30 CANADA & MEXICO EXPRESS For orders made before midnight delivery made next working day - $50 $7.50 For orders made before midnight delivery made next working day - $45 10.50 For orders made before midnight before midnight delivery made next working day - $40 For orders made EUROPE delivery made next working day - $40 VS. $10.50 EXPRESS PLUS $15.50 Delivery rates for Europe and the Rest of the World are approximate only and vary daily depending on exchange rates SHIPPING FUN FACT: The lowest ZIP Code is 00501, a unique ZIP Code for the lInternal Revenue Service in Holtsville, NY AS E-COMMERCE GROWS, MERCHANTS MUST THINK GLOBALLY 5.4% % of global e-commerce 95% of POpulation shopping With 94% of its population shopping online, US e-commerce sales hit $172.9 billion in 2010, This made up for 30% of the global e-commerce market. E-commerce sales in China grew to $31 billion in 2010, with 95% of their population shopping online. The UK continued its large e-commerce growth rate with $43.5 billion in sales and 97% of their population shopping online. 30% Japan is helping grow Asia's e-commerce industry with $49.8 billion in online sales and 97% of the population shopping online. % of global e-comjnerce sales 94% of Populațion shopping 7.5% % of global e-cominerce sales 97% of POpulation shogping 8.6% 97% of % of global e-commerce PRpulation shopping sales Germany also has a growing e-commerce audience, with $35.2 billion in online sales, 97% of their population shops online. SHIPPING FUN FACT: The highest ZIP Code is 99950 in Ketchikan, AK 6.1% 97% of % of global e-commerce Populahon Buiddous IMPROVED CONVERSION RATES INCREASE FINANCIAL OPPORTUNITY US Retail Ecommerce Sales, 2009 - 2015 in billions It is estimated that 87.5% of US internet users ages 14 and older (178.5 million) will browse or research products online this уear $269.8 $249.5 $229.5 Of that group, 83% will make a purchase online %24209.3 $188.8 $165.4 $144.1 2009 2010 2011 2012 2013 2014 2015 = 148.1 million online buyers in 2011 SHIPPING FUN FACT: In 2003, a man shipped himself from New York to Texas in a crate http://ecommerce.about.com/od/eCommerce-Basics/ht/Improve-Your-Customer Conversion-Rate.htm http://hellboundbloggers.com/2011/03/07/increase-your-sites-conversions/ http://www.freshelement.com/blog/2011/03/18/10-5-ways-to-increase-conversion-rate-make-more/ http://www.smashingmagazine.com/2009/05/05/optimizing-improvig-conversion-rates-less-effort-more-customers/ http://blog.compete,com/2010/01/14/can-shipping-costs affect-online-sales/ http://infuzy.wordpress.com/2010/08/14/infusionsoft-stop-shopping-cart-abandonment-by-not-shipping-your-customers-to-your-competitors-4/ http://www.77websolutions.com/seoblog/usability/e-commerce-best proctice-guide-and-checklist-to- improve-conversions/ http://www.multilingual-search.com/world-statistics-on-the-number-of intemet-shoppers/28/01/2008/ http://www.chinadaily.com.cn/bizchina/2010-09/11/content_11289324.htm http://techcrunch.com/2010/03/08/forrester-forecast-online-retail-sales will-grow-to-250-billion-by-2014/ http://www.intemetretailing.net/2011/03/uk-will-lead-ecommerce-sales-in-europe-for-next-five-years-says-forrester/ http://blog.btrax.com/en/2010/08/27/7-elements-of-a-japanese e-commerce-web-poge-the-japanese-information dashboard/ http://www.telecompaper.com/news/geman-ecommerce sales forecast-up-12-in-201o http://www.bizmord.com/Blog/archives/291 htp://www.acronym.com/keyworddriven/uk-now-worlds-largest-ecommerce-market per-capita.html .. htp://blogs.forrester.com/zia_daniell wigder/10-12-22-the globalization of ecommerce_in_2011 O http://www.webpronews.com/u-s-retail-ecommerce sales growith-2011-03 O http://www.intenetretailer.com/2011/03/09/yanks-are-coming-ogain O htp://techcrunch.com/2010/03/08/forrester-forecast-online-retail-sales will-grow-to-250-billion-by-2014/ http://www.usps.com/financials/anrpt10/ar2010 1 002.htm http://www.usps.com/communications/newsroom/postalfacts.htm https://www.fedex.com/ratefinder/standalone?method=getQuickQuote https://wwwapps.ups.com/ctc/request All data is as of April 2011 IN STORE PICK UP WANT TO IMPROVE CONVERSION RATES? CHANGE YOUR SHIPPING OPTIONS TOP WAYS TO IMPROVE CONVERSION RATES BY CHANGING SHIPPING OPTIONS 93% Use these promotional messaging options to help encourage more shoppers to buy at your online store: FREE SHIPPING! of online shoppers say that free shipping would encourage them to make more purchases online FREE SHIPPING ON ORDERS $100+ SHIPPING FUN FACT: Smallest location to ship to in the US: Ochopee, FL - 8'4" x 7'3" Price Includes all Shipping and Handling FREE SHIPPING ON FIRST TRANSACTION FREE RETURNS! FREE RETURN SHIPPING Free return shipping isn't alway the easiest, but it is possible. Just provide a return shipping slip for your courier of choice at the lowest cost. 2 out of 3 shoppers said they would buy more online if returns were free. b0 WHICH OPTIONS ENCOURAGE CUSTOMERS TO MAKE MORE ONLINE PURCHASES? Offer free and different tiered shipping options Make available a clearly defined return policy and offer guaranteed shipping of undamaged items or replacement if damaged Free shipping Free returns In store return option Allow easy contact information for personal assistance during transaction In store pickup option Ability to chat live with a sales rep Ability to remotely shop online with friends SHIPPING FUN FACT: Highest Elevation to ship to in the US: Leadville, CO – 10,150' above sea level 0% 20% 40% 60% 80% 100% Why do people choose in-store pickup? 21% of online shoppers will choose in-store pickup when they need a product faster than it can be shipped It's cheaper than paying for shipping I needed it immediately I was going to visit the store anyways 65% say they choose "pick up in-store" in order to avoid In-store pickup was the only option shipping charges In the past l've had bad experiences with shipped products O 10 20 30 40 5o 60 70 80 Percent of people who agreed OFFER AN ARRAY OF SHIPPING OPTIONS, BUT DON'T COMPLICATE IT SHIPPING FUN FACT: Most Unusual Delivery Method – mule trains in Arizona. Each mule carries about 130 pounds of mail, food, supplies and furniture down the 8-mile trail to the Havasupai Indians, averaging 41,000 pounds Shipping Options EUROPE MEXICO For orders made For orders made before midnight before midnight CANADA WITHIN US TYPE OF DELIVERY For orders made For orders made before midnight Delivery within 5 Delivery within 10 Delivery within 12 Delivery within days $15 (no before midnight 12 to17 working to 7 working days to 15 working days $15 (no charge on orders charge on orders charge on orders over $250) to 17 working days $15 (no STANDARD $10 (no charge on orders over $250) over $250) STANDARD DELIVERY For orders made For orders made before midnight before midnight delivery made in delivery made in 3 days - $35 over $250) INSURED DELIVERY For orders made For orders made before midnight before midnight delivery made in delivery made in 3 days - $30 UNITED STATES $7.50 3 days - $40 $10.50 3 days - $30 CANADA & MEXICO EXPRESS For orders made before midnight delivery made next working day - $50 $7.50 For orders made before midnight delivery made next working day - $45 10.50 For orders made before midnight before midnight delivery made next working day - $40 For orders made EUROPE delivery made next working day - $40 VS. $10.50 EXPRESS PLUS $15.50 Delivery rates for Europe and the Rest of the World are approximate only and vary daily depending on exchange rates SHIPPING FUN FACT: The lowest ZIP Code is 00501, a unique ZIP Code for the lInternal Revenue Service in Holtsville, NY AS E-COMMERCE GROWS, MERCHANTS MUST THINK GLOBALLY 5.4% % of global e-commerce 95% of POpulation shopping With 94% of its population shopping online, US e-commerce sales hit $172.9 billion in 2010, This made up for 30% of the global e-commerce market. E-commerce sales in China grew to $31 billion in 2010, with 95% of their population shopping online. The UK continued its large e-commerce growth rate with $43.5 billion in sales and 97% of their population shopping online. 30% Japan is helping grow Asia's e-commerce industry with $49.8 billion in online sales and 97% of the population shopping online. % of global e-comjnerce sales 94% of Populațion shopping 7.5% % of global e-cominerce sales 97% of POpulation shogping 8.6% 97% of % of global e-commerce PRpulation shopping sales Germany also has a growing e-commerce audience, with $35.2 billion in online sales, 97% of their population shops online. SHIPPING FUN FACT: The highest ZIP Code is 99950 in Ketchikan, AK 6.1% 97% of % of global e-commerce Populahon Buiddous IMPROVED CONVERSION RATES INCREASE FINANCIAL OPPORTUNITY US Retail Ecommerce Sales, 2009 - 2015 in billions It is estimated that 87.5% of US internet users ages 14 and older (178.5 million) will browse or research products online this уear $269.8 $249.5 $229.5 Of that group, 83% will make a purchase online %24209.3 $188.8 $165.4 $144.1 2009 2010 2011 2012 2013 2014 2015 = 148.1 million online buyers in 2011 SHIPPING FUN FACT: In 2003, a man shipped himself from New York to Texas in a crate http://ecommerce.about.com/od/eCommerce-Basics/ht/Improve-Your-Customer Conversion-Rate.htm http://hellboundbloggers.com/2011/03/07/increase-your-sites-conversions/ http://www.freshelement.com/blog/2011/03/18/10-5-ways-to-increase-conversion-rate-make-more/ http://www.smashingmagazine.com/2009/05/05/optimizing-improvig-conversion-rates-less-effort-more-customers/ http://blog.compete,com/2010/01/14/can-shipping-costs affect-online-sales/ http://infuzy.wordpress.com/2010/08/14/infusionsoft-stop-shopping-cart-abandonment-by-not-shipping-your-customers-to-your-competitors-4/ http://www.77websolutions.com/seoblog/usability/e-commerce-best proctice-guide-and-checklist-to- improve-conversions/ http://www.multilingual-search.com/world-statistics-on-the-number-of intemet-shoppers/28/01/2008/ http://www.chinadaily.com.cn/bizchina/2010-09/11/content_11289324.htm http://techcrunch.com/2010/03/08/forrester-forecast-online-retail-sales will-grow-to-250-billion-by-2014/ http://www.intemetretailing.net/2011/03/uk-will-lead-ecommerce-sales-in-europe-for-next-five-years-says-forrester/ http://blog.btrax.com/en/2010/08/27/7-elements-of-a-japanese e-commerce-web-poge-the-japanese-information dashboard/ http://www.telecompaper.com/news/geman-ecommerce sales forecast-up-12-in-201o http://www.bizmord.com/Blog/archives/291 htp://www.acronym.com/keyworddriven/uk-now-worlds-largest-ecommerce-market per-capita.html .. htp://blogs.forrester.com/zia_daniell wigder/10-12-22-the globalization of ecommerce_in_2011 O http://www.webpronews.com/u-s-retail-ecommerce sales growith-2011-03 O http://www.intenetretailer.com/2011/03/09/yanks-are-coming-ogain O htp://techcrunch.com/2010/03/08/forrester-forecast-online-retail-sales will-grow-to-250-billion-by-2014/ http://www.usps.com/financials/anrpt10/ar2010 1 002.htm http://www.usps.com/communications/newsroom/postalfacts.htm https://www.fedex.com/ratefinder/standalone?method=getQuickQuote https://wwwapps.ups.com/ctc/request All data is as of April 2011 IN STORE PICK UP WANT TO IMPROVE CONVERSION RATES? CHANGE YOUR SHIPPING OPTIONS TOP WAYS TO IMPROVE CONVERSION RATES BY CHANGING SHIPPING OPTIONS 93% Use these promotional messaging options to help encourage more shoppers to buy at your online store: FREE SHIPPING! of online shoppers say that free shipping would encourage them to make more purchases online FREE SHIPPING ON ORDERS $100+ SHIPPING FUN FACT: Smallest location to ship to in the US: Ochopee, FL - 8'4" x 7'3" Price Includes all Shipping and Handling FREE SHIPPING ON FIRST TRANSACTION FREE RETURNS! FREE RETURN SHIPPING Free return shipping isn't alway the easiest, but it is possible. Just provide a return shipping slip for your courier of choice at the lowest cost. 2 out of 3 shoppers said they would buy more online if returns were free. b0 WHICH OPTIONS ENCOURAGE CUSTOMERS TO MAKE MORE ONLINE PURCHASES? Offer free and different tiered shipping options Make available a clearly defined return policy and offer guaranteed shipping of undamaged items or replacement if damaged Free shipping Free returns In store return option Allow easy contact information for personal assistance during transaction In store pickup option Ability to chat live with a sales rep Ability to remotely shop online with friends SHIPPING FUN FACT: Highest Elevation to ship to in the US: Leadville, CO – 10,150' above sea level 0% 20% 40% 60% 80% 100% Why do people choose in-store pickup? 21% of online shoppers will choose in-store pickup when they need a product faster than it can be shipped It's cheaper than paying for shipping I needed it immediately I was going to visit the store anyways 65% say they choose "pick up in-store" in order to avoid In-store pickup was the only option shipping charges In the past l've had bad experiences with shipped products O 10 20 30 40 5o 60 70 80 Percent of people who agreed OFFER AN ARRAY OF SHIPPING OPTIONS, BUT DON'T COMPLICATE IT SHIPPING FUN FACT: Most Unusual Delivery Method – mule trains in Arizona. Each mule carries about 130 pounds of mail, food, supplies and furniture down the 8-mile trail to the Havasupai Indians, averaging 41,000 pounds Shipping Options EUROPE MEXICO For orders made For orders made before midnight before midnight CANADA WITHIN US TYPE OF DELIVERY For orders made For orders made before midnight Delivery within 5 Delivery within 10 Delivery within 12 Delivery within days $15 (no before midnight 12 to17 working to 7 working days to 15 working days $15 (no charge on orders charge on orders charge on orders over $250) to 17 working days $15 (no STANDARD $10 (no charge on orders over $250) over $250) STANDARD DELIVERY For orders made For orders made before midnight before midnight delivery made in delivery made in 3 days - $35 over $250) INSURED DELIVERY For orders made For orders made before midnight before midnight delivery made in delivery made in 3 days - $30 UNITED STATES $7.50 3 days - $40 $10.50 3 days - $30 CANADA & MEXICO EXPRESS For orders made before midnight delivery made next working day - $50 $7.50 For orders made before midnight delivery made next working day - $45 10.50 For orders made before midnight before midnight delivery made next working day - $40 For orders made EUROPE delivery made next working day - $40 VS. $10.50 EXPRESS PLUS $15.50 Delivery rates for Europe and the Rest of the World are approximate only and vary daily depending on exchange rates SHIPPING FUN FACT: The lowest ZIP Code is 00501, a unique ZIP Code for the lInternal Revenue Service in Holtsville, NY AS E-COMMERCE GROWS, MERCHANTS MUST THINK GLOBALLY 5.4% % of global e-commerce 95% of POpulation shopping With 94% of its population shopping online, US e-commerce sales hit $172.9 billion in 2010, This made up for 30% of the global e-commerce market. E-commerce sales in China grew to $31 billion in 2010, with 95% of their population shopping online. The UK continued its large e-commerce growth rate with $43.5 billion in sales and 97% of their population shopping online. 30% Japan is helping grow Asia's e-commerce industry with $49.8 billion in online sales and 97% of the population shopping online. % of global e-comjnerce sales 94% of Populațion shopping 7.5% % of global e-cominerce sales 97% of POpulation shogping 8.6% 97% of % of global e-commerce PRpulation shopping sales Germany also has a growing e-commerce audience, with $35.2 billion in online sales, 97% of their population shops online. SHIPPING FUN FACT: The highest ZIP Code is 99950 in Ketchikan, AK 6.1% 97% of % of global e-commerce Populahon Buiddous IMPROVED CONVERSION RATES INCREASE FINANCIAL OPPORTUNITY US Retail Ecommerce Sales, 2009 - 2015 in billions It is estimated that 87.5% of US internet users ages 14 and older (178.5 million) will browse or research products online this уear $269.8 $249.5 $229.5 Of that group, 83% will make a purchase online %24209.3 $188.8 $165.4 $144.1 2009 2010 2011 2012 2013 2014 2015 = 148.1 million online buyers in 2011 SHIPPING FUN FACT: In 2003, a man shipped himself from New York to Texas in a crate http://ecommerce.about.com/od/eCommerce-Basics/ht/Improve-Your-Customer Conversion-Rate.htm http://hellboundbloggers.com/2011/03/07/increase-your-sites-conversions/ http://www.freshelement.com/blog/2011/03/18/10-5-ways-to-increase-conversion-rate-make-more/ http://www.smashingmagazine.com/2009/05/05/optimizing-improvig-conversion-rates-less-effort-more-customers/ http://blog.compete,com/2010/01/14/can-shipping-costs affect-online-sales/ http://infuzy.wordpress.com/2010/08/14/infusionsoft-stop-shopping-cart-abandonment-by-not-shipping-your-customers-to-your-competitors-4/ http://www.77websolutions.com/seoblog/usability/e-commerce-best proctice-guide-and-checklist-to- improve-conversions/ http://www.multilingual-search.com/world-statistics-on-the-number-of intemet-shoppers/28/01/2008/ http://www.chinadaily.com.cn/bizchina/2010-09/11/content_11289324.htm http://techcrunch.com/2010/03/08/forrester-forecast-online-retail-sales will-grow-to-250-billion-by-2014/ http://www.intemetretailing.net/2011/03/uk-will-lead-ecommerce-sales-in-europe-for-next-five-years-says-forrester/ http://blog.btrax.com/en/2010/08/27/7-elements-of-a-japanese e-commerce-web-poge-the-japanese-information dashboard/ http://www.telecompaper.com/news/geman-ecommerce sales forecast-up-12-in-201o http://www.bizmord.com/Blog/archives/291 htp://www.acronym.com/keyworddriven/uk-now-worlds-largest-ecommerce-market per-capita.html .. htp://blogs.forrester.com/zia_daniell wigder/10-12-22-the globalization of ecommerce_in_2011 O http://www.webpronews.com/u-s-retail-ecommerce sales growith-2011-03 O http://www.intenetretailer.com/2011/03/09/yanks-are-coming-ogain O htp://techcrunch.com/2010/03/08/forrester-forecast-online-retail-sales will-grow-to-250-billion-by-2014/ http://www.usps.com/financials/anrpt10/ar2010 1 002.htm http://www.usps.com/communications/newsroom/postalfacts.htm https://www.fedex.com/ratefinder/standalone?method=getQuickQuote https://wwwapps.ups.com/ctc/request All data is as of April 2011 IN STORE PICK UP