Secret To Growing E-Business Results

The Secret To Growing E-Business monitor Results In Your Organization improve analyze Find A Better Balance Between Enablers, Readiness And Performance! GLOBAL E-BUSINESS MONITOR INDEX: The Global E-Business Monitor Index (GEM Index) Provides A Benchmark Measurement Of How Well You Are Performing. Starter Learner Professional Innovator are the least performing organizations, facing challenges in multiple areas. They have an score well in at least one are well balanced across all are well balanced across all disciplines, indicating both a well performing team, effective channel and the section but typically have disciplines but also have multiple areas that need improvement. These organizations have potential for improvement, often relatively easy to realize. This group represents the 25-50% of some areas that need Proksional improvement. These organizations are above average performance and ability to get results. These organizations are well under way to become truly "E-Business' organizations average score low 25% of participant scores represent the 50-75% of participant scores. participant scores. E-BUSINESS MONITOR FRAMEWORK: Three Pillars Key To E-Business Success: Which Areas Do You Need To Balance? PERFORMANCE: READINESS: ENABLERS: What Is Your E-Business Is Your E-Business Organization Really Ready? What Are Your E-Business Results and What Is A Good Target? Net Promoter Score? Create your own benchmark Balanced scorecard. Identifies if organizations are able to set and meet E-Business performance objectives. Key performance indicators cover Scored on the traditional CMMI S-levels of maturity: initial, repeatable, defined, managed and optimizing. Topics covnered: Scored on the traditional NPS scale (0-10). Identifies E-Business promoters and detractors for the following topics: financial perspective * customer perspective » organization perspective » learning perspective strategy * governance ability to execute channel (means to execute) infrastructure * internal commitment * customer orientation * competitor orientation * future orientation * team abilities * market readiness To enable comparison % scoring only. * measurement SELF ASSESSMENT: For each question, give yourself 1-to-5 points. 1 point if you "totally disagree", 5 points if you "totally agree". At the end, add up your total score to determine your E-Business Monitor Index score. PERFORMANCE: READINESS: ENABLERS: * What is the total contribution of E-Business to your organizations turnover (%)? * We have a well-documented E-Business strategy & vision. We have a clear, well documented * Senior management are enthusiastic champions of new E-Business initiatives. * Compared to others (external) our E-Business * Our online channel is more cost efficient than other channels (we know this because we to governance model adhered to organization team is more effective and efficient. * We measure customer satisfaction systematically and frequently. * We rapidly respond to actions by competitors wide. quantify the costs per channel). * We are able to attract & retain more customers through online channels compared to other channels * We are able to plan and execute our online projects within budget. * We are able to attract and maintain » We have standard documented policies & procedures for E-Business operations in place. * We have closed loop information processes, making all relevant customer information available to all our customer touch points. * ITis able to meet the demands of E-Business campaigns & projects. * We measure cross-channel contribution of our customers. that threaten us. * Many of our customers are keen on the fact that our organization should implement E- Business practices. * In our industry, organizations that do not readily adopt new technologies will be left behind. employees, which are thought leaders in the online field. MY ORGANIZATIONS TOTAL SCORE: E-Business Monitor provides an online benchmarking platform. Enabling participants to benchmark their results on a global, country, sector and organization level. Custom benchmarking options are also available. Participation is free and easy. Just come over to http://www.e-business-monitor.org/register to create your account and find out how better balance can bring you better results! E-Business Monitor