Reconnecting our Customers

counties Hours worked to restore power: RESPONDING greatly impacted TO CUSTOMERS 144 542,029 via Social Media 186 264 Ogemaw losco responses responses Calls to the call centers 17 Media Relations (5 times the average call volume) Clare , Midland TOTAL CREW MEMBERS: 36min. 45min. Press Releases Muskegon Shjawasee response response Twitter Facebook 200 Media Inquiries Genesee AFTER THE STORM 12,400 Allegan Barry Ingham Kalamazoo Calhoun Jackson 1,800 from Consumers Energy RECONNECTING OUR CUSTOMERS Lenawee NOVEMBER 2013 WIND STORM CAUSES MOST OUTAGES SINCE: JUNE 2008 285 miles of wire used 379,000 customers affected longer than the distance between the southern border and the Mackinac Bridge 621 OUT OF STATE CREWS FROM: wires down: 5,400 POLES ORDERED VA OK KY OH NC SC MD TN MO