The Millionth Query Is A Milestone At Athabasca University

IntelliResponse Success Story: Athabasca University Athabasca University The millionth query is a milestone at Athabasca 500% 20,000 QUERIES PER MONTH are now being answered by AskAU with well over ROI 95% Athabasca University has saved over $5 for every $1 invested in IntelliResponse Because the staff no longer spends so much of their time answering routine calls, they can now have higher quality conversations that are more consultative in nature. of all queries recieving One Right Answer ??? 31% INCREASE Despite a 42% increase in students, emails have virtually been eliminated while self- service queries through AskAU have grown dramatically. in average call length means more one-on-one time for students Since the implementation of IntelliResponse, total querles from prospective students have gone up by 52% but staffing has only Increased by 13%. Ocreative intelliresponse" www.IntelliResponse.com SPONSORED BY: