j2 Global Small Business Survey June 2012

Things Ae Looking Up 76% of SMBS are optimistic about their company's growth in 2012 Technology nurturing customer engagement Mobile Apps 38% of SMBS leverage five or more mobile apps to help run their businesses Fastest Growing SMB Tool iPad Usage Hours saved amually using mobilo apps: 76% Use of the iPad for email: 68% Internet access 370 million by small business owners 45% document & file review 33% demos and sales 18% VolP/Skype calls 14% online fax 725 milliow by small business employees *According to the Small Business and Entrepreneur Council. Sunny Skies 85% of Millennials (under 32 yrs. old) expect growth for their business More than 80% of SMBS in these industries show optimism for future growth: Optimismu for businas groith. Most optimistio industries > Real Estate > Advertising >Financial Services 81% of GenX (33-47 yrs.) 71% of Baby Boomers (48-66 yrs.) 64% of Seniors (67+ yrs.) SMBS Are the new Social Butterflies Where the butterflis land: Social Media Facebook Restaurants LiukedIw Consultants in Most valuable social media outlet for businesses: 37% Faabook 18% Google 24% LiukedIu 21% Other Googler Medical Professionals Twitter eCommerce YouTubo Technology Source: j2 SMB Survey : June 2012 j2) Global http://goo.gl/fCL8n www.j2.com Things Ae Looking Up 76% of SMBS are optimistic about their company's growth in 2012 Technology nurturing customer engagement Mobile Apps 38% of SMBS leverage five or more mobile apps to help run their businesses Fastest Growing SMB Tool iPad Usage Hours saved amually using mobilo apps: 76% Use of the iPad for email: 68% Internet access 370 million by small business owners 45% document & file review 33% demos and sales 18% VolP/Skype calls 14% online fax 725 milliow by small business employees *According to the Small Business and Entrepreneur Council. Sunny Skies 85% of Millennials (under 32 yrs. old) expect growth for their business More than 80% of SMBS in these industries show optimism for future growth: Optimismu for businas groith. Most optimistio industries > Real Estate > Advertising >Financial Services 81% of GenX (33-47 yrs.) 71% of Baby Boomers (48-66 yrs.) 64% of Seniors (67+ yrs.) SMBS Are the new Social Butterflies Where the butterflis land: Social Media Facebook Restaurants LiukedIw Consultants in Most valuable social media outlet for businesses: 37% Faabook 18% Google 24% LiukedIu 21% Other Googler Medical Professionals Twitter eCommerce YouTubo Technology Source: j2 SMB Survey : June 2012 j2) Global http://goo.gl/fCL8n www.j2.com