Transcribed

Infographic: Survey Shows Just How Much Texting Matters at Work

THE ROLE OF TEXTING IN OUR PERSONAL AND PROFESSIONAL LIVES 60% have 1-4 78% messaging apps on their phone of respondents were between 25-44 years of age 42% have sometimes felt a communication overload with use 2-3 messaging 56% aps on a regular bass too many apps to check for messages on a daily basis apps on a regular basis 74% 56% 72% 100 preferred SMS texting found SMS found SMS 0/ over messaging apps to be easier to be faster 72 28 XXXX received 1-20 47% texts per day 31% ONLY did not have 4% a texting plan with their carrier received 21-40 texts per day Over half 10% 47% 52% received 60 or sent 21-60+ more text sent 1-20 texts a day messages per day texts a day 39% ****** could not go over 10 minutes without responding to a text 32% 88% could not go more than a day without responding to a text text from a device other than their cell phone 53% 38% admitted to texting and driving in the last month claimed to have never text while driving 29% 71% of people use texts for full conversations use texts for quick responses QQQQQ@Q QQ 72% sometimes or always use emojis or images in texts for business communication RingCentral XO00

Infographic: Survey Shows Just How Much Texting Matters at Work

shared by RingCentral on Jun 14

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Text messaging is no longer just a personal preference—it turns out 80% of people use texting for business and 15% say over half of their text messages are sent or received for business purposes. Ri... ngCentral recently commissioned a survey by Instantly and the results are surprising: SMS texting is a preferred mode of communication for both personal and professional use. While more than half of the people surveyed (56%) use 2-3 messaging apps on a regular basis, 72% admit they prefer SMS texting. All of the back and forth on preferred business communication tools puts businesses at risk of overloading their employees. In fact 42% of survey respondents admitted feeling “communication overload” from time to time, with too many apps to check for messages on a daily basis. We believe the cause of it of this overload is digital communications fragmentation, the all-to-common situation of having too many communications and collaboration tools, in addition to too many emails received on a daily basis. This employee feedback in our survey suggests the dire needs for companies to adopt the right business communication tools, policies and procedures to empower texting, calling, messaging, and online meetings—through more efficient communication platforms—at work. As new communication preferences emerge, employees and employers must devise a system that prevents communication overload, while enabling efficient communication both internally and externally. Preparing employees with the right tools to call, text or message one another should remain a top priority to help workplace productivity and efficiency. To summarize the key takeaways of the infographic – across all generations and genders and at home and at work, the sheer number of text messages people send and receive is astonishing. Nearly one-third of respondents claim to receive 21-40 texts a day. Ten percent receive 60 or more text messages per day. But even more surprisingly, our habits with quick response time and text protocol are evolving and driving this change. Thirty-five percent of business professionals claim they can’t go over ten minutes without responding to a text. The survey also revealed alarming statistics about texting while driving– 20% of business professionals admitted to texting and driving that same day, while 8% of the general population said the same thing. Employees are bringing habits from personal communication—like using emojis and voice to text dictation—to their texting habits at work. Seventy percent say they always or sometimes use emojis and images in texts for business communication, and 50% use voice to text dictation. The takeaways are clear: Even though texting is preferred over messaging by many people, employees need to be better well-equipped to communicate with all modes of communication effectively. The issue of communications overload means there’s many gaps to fill and employers are still struggling to utilize proper communication platforms and enable today’s modern distributed, and highly mobile workforce productivity. Giving employees the flexibility to communicate with their preferred style is a top priority, and it’s important to not loose sight of the power of an integrated communications platform and the role that a cloud-solution such as RingCentral can play in driving a complete business communication strategy.