An Infographic on Social Media Crisis Management

Social Media Crisis Management Hopefully you're reading this before you need it. Life is so much easier when you're prepared isn't it? Monitor First Set up monitoring tools for reputation management Corporate Have a Plan Social Media Plan The middle of a crisis is no time to be deciding what needs to be done and who's gonna do it Who is Responsible? Establish a clear chain of command Ducks in a Row What is deemed a crisis and what not? Lay out your worst case scenarios Take Appropriate Action Obviously this depends on what the crisis is Were you wrong? Don't be arrogant FIXING ISSUES FORUM Let it Breathe Trying to smother a Social Media crisis is like gas on a fire Get to the Source Locate the source and deal with them calmly, directly and positively Do NOT Fight Back You'll look like the bad guy every time Go Back and Review When it's over, go back and review TA :: TU: Tatu Digital Media-How do you make your mark? Learn more at http://tatudigital.com 408.216.7423