How to give a constructive criticism sandwich

KnowledgeTrain aim · achieve · advance How to give a... CONSTRUCTIVE CRITICISM SANDWICH The TASTIEST way to give a team member feedback! <1. BEGIN WITH SOME POSITIVE COMMENTS REGARDING THE SITUATION IN QUESTION + 2. GIVE PRAISE FOR THE PERSON'S STRONG POINTS + 3. GIVE COMPLIMENTS 3. GIVE THE CRITICISM 4. REMIND THE PERSON OF THEIR STRONG POINTS 5. GIVE THANKS, OFFER SUPPORT IN THE AREAS FOR IMPROVEMENT AND LEAVE ON A POSITIVE NOTE STEPS TO GIVING THE CONSTRUCTIVE CRITICISM SANDWICH "During that sales phonecall on Tuesday, your technique of asking open ended questions really kept the conversation flowing." 2. "You are very good at. ." 3. "I have seen your number of daily phonecalls increase. I am really impressed with this, well done." "I saw that on Tuesday, your tone of voice and language you used may have been innapropriate for this particular phonecall. It's important that you stick to the company guidelines." 4. 5. "Your . is what really makes you a great person for this role and I'm confident that you will improve on this." "Thank you for continuing to motivate the team to hit their targets, you are a great asset to the company. I will give you extra training sessions to improve your telephone technique." 6. EXTRA TIPS AND SIDES! Avoid using the words "but", "however" and "although" in between positive and negative comments Give specific advice about any action points or changes you require Separate the behaviour from the person Use "P rather than “you", it shows control without being accusing HOW DID YOUR SANDWICH TASTE? (PLEASE SHARE YOUR RECIPE IN THE COMMENTS!) Find more project management resources at: www.knowledgetrain.co.uk/resources.php Copyright © 2013 Knowledge Train Limited