How does KPO differ from BPO?

How does KPO differ from BPO? "A Comparative Analysis" Infinit-O's Vice President for Strategic Solutions, Pat Keegan, thoroughly explained the difference between KPO and BPO by discussing them per category. Business Process Knowledge Process Outsourcing Outsourcing Primary Client Motivation Unit cost reductions Focus on core business Leverage knowledge or expertise Ability to share Time to value Improve Quality Capacity management Reduce time to market Typical Process Transactional|X Complexity Core Skills & Work Characteristics Entry level to semi Professional or domain skilled expert Rules basedJudgment based Somewhat repetitive||Project management Tasks/Process focused Goal focused Collaboration Coordination Accounting/Bookkeeping Financial Analysis Examples Data Mining Research/Business of Intelligence Medical Appointment Setting Common Transcription Processes Medical Claim Management Database Management Pat Keegan serves as Infinit Outsourcing Inc.'s Vice President for Strategic Solutions. Pat is a highly accomplished executive with extensive expertise in operational responsibilities across multiple functions and technologies. He has led large, mature organizations and planned, developed and launched new operations at startups. His key areas of expertise include global outsourcing, social media, strategic planning, professional services management, customer service management, process/quality management, and building sustainable high performance teams. www.infinit-o.com Infinit-O provides a wide variety of services including Back Office, Research, Finance and Accounting, Contact Center, ITOutsourcing, and Healthcare Services. [email protected] INFINIT-O +18667272504