How do micro business owners in London fare when it comes to managing their calls?

Pndope We commissioned an independent research agency to ask 2000 micro business owners about their average week. LONDON CALLING As the ways in which we communicate explode, the dear old telephone often gets overlooked. However, when buying goods and services most of us still prefer to make a call and “put a voice to the name". We looked at how London-based micro business owners in London are fairing when it comes to handling their calls. JUST ANOTHER CALL VOLUME IS HIGHEST ON A MONDAY! MANIC 1-10 in NEW BUSINESS calls are new enquiries LONDON CONSUMERS ARE MUCH LESS PATIENT WHEN IT COMES TO WAITING FOR A CALL TO BE ANSWERED. CCCCCCC 88% wouldn't wait more than 8 rings TELEPHONE ETIQUETTE CAN BE A MINEFIELD; HOWEVER SOME OF US ARE WILLING TO ANSWERA BUSINESS CALL JUST ABOUT ANYWHERE. EXTREME CALL HANDLING IN THE LOO AT A FUNERAL 67% 19* 14% Just under 50% of consumers won't call back if a call rings RING, Nearly two thirds of London businesses are still missing RING... 40% of calls out. CONSUMERS ARE MOBILE Despite these figures 3x 34% of London businesses advertise a mobile MORE LIKELY TO CALL A number. REGIONAL NUMBER AS OPPOSED TO A MOBILE. PRESENTED BY: Packages start at just £21. Penelope is a ground-breaking call handling solution for small businesses. Pandope Find out more: Visit us Penelope.co.uk Penelope gives you everything your business needs to handle its calls Call us 0333 20 21 020 Email us [email protected] brilliantly - Digital Receptionist, clever call distribution, an award-winning answering service and the features of a complete phone system, only better. It's big technology, in your pocket. Like a phone system, only better. in CALLS MONDAY... MONDAY TUESDAY DODODDA WEDNESDAY THURSDAY FRIDAY TOUGH CUSTOMERS IATA WEDDING LOCAL vs