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Hold Up - The Business of Being On Hold

"HOLD UP" 86% OF PEOPLE ARE PUT ON HOLD EVERY TIME THEY CONTACT A BUSINESS THE BUSINESS OF BEING ON HOLD DON'T GROW OLD ON HOLD 53% SPEND 10-20 MINUTES PER WEEK ON HOLD •.. WHICH AMOUNTS TO 13 HOURS PER YEAR AND ALMOST 43 DAYS IN A LIFETIME DESPITE THE LONG HOLD TIMES CONSUMERS ARE UNSATISFIED 58% SAY BEING ON HOLD MAKES THEM FEEL FRUSTRATED ............ 48% SAY IT TAKES FOREVER TO GET AN ANSWER CUSTOMER SERVICE 48% BELIEVE PEOPLE WHO ANSWER ARE NOT HELPFUL NO ONE HOLDS WITH TEXTING TEXTING IS NO LONGER JUST FOR TEENS MORE THAN 62% OF PEOPLE IN THEIR 20s SEND MORE THAN 50 TEXTS PER WEEK 23% OF PEOPLE IN THEIR 40s SEND BETWEEN 26-50 TEXTS PER WEEK 35% OF PEOPLE IN THEIR 30s SEND MORE THAN 50 TEXTS PER WEEK Never wait on hold again. Text businesses and get on with your life. TalkTo TalkTo commissioned ResearchNow to survey 500 consumers during December 2012. www.talkto.com

Hold Up - The Business of Being On Hold

shared by lmokaba on Jan 23
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Waiting on hold drives us nuts! A new independent consumer study, commissioned by TalkTo (http://talkto.com), reveals how annoyed consumers are with the customer service phone experience and that more...

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TalkTo

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Business
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