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Hello! What is an Answering Service?

"HELLO... WHAT IS AN ANSWERING SERVICE?" An answering service is provided by a third party that is contracted with for predefined period of time. Instead of getting a machine and leaving a message, your callers will be able to talk with a real person. This gives you the ability to triage calls after-hours and the answering service will make the decision to contact you immediately or take a message. a THE DIFFERENCE BETWEEN AN ANSWERING SERVICE AND A CALL CENTER Your order has been processed and your order # is 128545. Please be May I have your first and last name please? Please provide your good contact number? And when is the best time to call? sure to call us if you have any questions. Answering Service Call Center Service Call center accounts v Small but complex Requires information-gathering protocol Requires timely and critical decision making Pre-determined and straight forward They involve addițional steps beyond simple information gathering Never urgent Information is delivered fast, qutomated, and requires little decision making A 24/7 SERVICE SPECIALIZESIN DIFFERENT MARKETS COMMERCIAL PROPERTY MANAGEMENT MEDICAL (+| TOWING COMPANY PLUMBING CONTRACTOR HVAC SERVICE VETERINARIAN LEGAL LANDSCAPING FUNERAL SERVICE PARKING LOT THE 3 MAJOR BENEFITSOF AN ANSWERING SERVICE 1 CALLS ARE HANDLED EFFICIENTLY APPOINTMENTS ARE SCHEDULED EASILY CALLS ARE STILL ANSWERED AFTER OFFICE Choose The Right Answering Service For Your Business Today. Ìnbound Call Center PHIL|P PIN E S http://operationstech.about.com/od/glossary/g/AnswerService.htm http://www.centratel.com/the-difference-between-an-answering-service-and-a-call-center/ http://www.sound-tele.com/blog/telephone-answering-services-specialize-in-many-vertical-markets http://www.bennettanswering.com/3-major-benefits-of-using-a-live-telephone-answering-service/ SOURCES:

Hello! What is an Answering Service?

shared by cmoralesibcp on Feb 03
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If you’re looking for highly trained agents whose skills can create a positive brand image for your business, then a live answering service is for you. Calls are handled and received with profession...

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