Transcribed

Getting Customer Service Right

GETTING CUSTOMER SERVICE RIGHT WHAT CONSUMERS WANT Simple loyalty programs, with different levels to achieve. Positive customer service reps. Personalized, quality service Surprises Hello my name is... Customers will remember your business if you can remember their 'names 7. STEPS TO BOOSTING CUSTOMER SERVICE 1 Be a good listener Identify and anticipate needs Make customers feel important and appreciated "Yes" Appreciate the power of When something goes wrong, apologize Give more than expected Treat employees well, they are your internal customers COMPANIES WITH THE WORST CUSTOMER SERVICE Ratings according to the American Consumer Satisfaction Index (ACSI) Bank of America 66/100 American Airlines 64/100 Cox Communications (Television Services) 63/100 |63/100 Linkedlin |63/100 Time Warner Cable United Airlines 62/100 Facebook 61/100 Comcast (Television Services) 61/100 Charter Communications 59/100 Surces: Ittp://mrkerirg.cout.com/odrekuticn stiprmrkering/u/amnophehtm Irttp:/takxykizanrkIxIVwtrt-aushTere-want hrttp://www.trarartii cru5-wrat-xTEricakr-cetrrKr-rvia-200-1cp-1 ANSWER UNITED NationalPositions Profitible Internel Marketirg

Getting Customer Service Right

shared by InfographicMarketing on Mar 24

514 views

1 fave

1 shares

0 comments

Often times, companies and their management team are so product oriented that they overlook what is really important: the customer. They tend to place their efforts on the product, its promotion and s... elling efforts, that the interest of their target market is left forgotten. With that in mind, managers must remember why they are producing that product or providing that service in the first place – to attract customers and increase profits (for the most part). What happens, however, when customers do not get the attention they need? What if customers feel that your customer service could use some work? Well, your brand loses value and in turn, you lose business. Customers not only require good products or services, but they want a good overall experience. Providing a good experience will boost customer satisfaction and brand equity. But how do you provide your customers with a good experience? Below are a few tips: Customers love personalization, and will certainly pay for that extra attention. Try to stay away from the generic introductions and product offerings, and find ways to tap into the customer’s wants and needs. Get to know your customers and go as far as learning their name. Customers want to feel special, and learning their name ensures that you are going the extra mile to get to know them personally. What’s in it for your company, you may ask? Well, customers are more likely to remember and return to your business if you learn their names. There are several ways in which customer service and customer experience can be improved. To learn more tips please view the infographic. http://www.answerunited.com/blog/index.php/getting-customer-service-right

Getting Customer Service Right

Getting Customer Service Right

You may also like...

Embed Code