Front-line manager competencies

Figure 2: Assess overall front-line competency levels and impact on performance Front-line manager competencies ID Team working maintaining a teaming ethos where members Motivational Planning Thinking ahead to ensure a team's effort is orchestrated to make the best use of the Communication Resilience leadership the ability to encourage and support individuals and teams to give of their best. the ability to listen, express and articulate information effectively. The ability to sustain focus, effort and motivation, often in the face of repeated see more value in capacity and infrastructure available to maximise collaboration and operating as a group rather than behaving as individuals. setback. throughput within quality guidelines. Active management consistently excercising a proven set of direct management disciplines to ensure that individual and collective performance of a team is optimised. Content knowledge Understanding the content knowledge of the team's function sufficient to support, coach and guide team members. Commercial acumen Performance Results focus Getting the job done in an efficient way through good time, task and financial management whilst minimising risk. Customer service Ensuring the service levels required from the team are maintained. Using product, service, process and market knowledge to increase revenue, reduce cost, protect and grow margin and and service levels. management Supporting employees and team to achieve job and organisational goals. Setting/communicating performance standards that are specific and measurable. Source: BearingPoint