Emotional IQ and YOU

EMOTIONAL IQ AND YOU Your emotional IQ is determined by the level of your emotional intelligence. It's a major factor in your personal and professional perceptions and interactions – find out just how important it really is! WHAT IS EMOTIONAL INTELLIGENCE (EI)? Skills used to understand and manage emotions effectively Emotion is seen as separate from will or cognition: intelligence is cognitive DOES HIGHER EI MEAN IMPROVED JOB PERFORMANCE? In 2011, OVER 1 IN 3 HIRING MANAGERS reported placing increased emphasis on El in their hiring/promoting decisions 71% said it's more important than IQ 59% even said they wouldn't hire someone with high IQ and low El! El may be responsible for +58% of variations in professional and personal success factors IQ may only account for anywhere from 4-25% of variances in job performance MANAGERS ESPECIALLY CAN BENEFIT FROM HIGH EI Stress can spur emotional reactions High El helps leaders manage those emotions and the emotions of those around them ONE STUDY OF MANUFACTURING SUPERVISORS FOLLOWING EI TRAINING REVEALED SIGNIFICANT IMPROVEMENTS: 1/2 20% $250,000 Formal grievances Plant productivity revenues $250,000 beyond goal Lost-time accidents reduced by % reduced 20% WHY DO EMPLOYERS VALUE EI OVER IQ? In order of importance, employers say it's because those with high El. 1 Usually remain calm under pressure 2) Resolve conflict effectively 4) Lead by example 3) Are empathetic to their colleagues – and act as such 5) May put more consideration into business decisions El MAY EVEN IMPACT A COMPANY'S PROFITABILITY: One study found 34% higher profit growth in firms with high-El managers HOW EI AFFECTS YOUR IMAGE In one study, MBA students with high El were said to contribute more to a group than those with low El In diverse groups (whether by race or age), this strength was said to be more pronounced In one study, surgeons in malpractice suits were less likely to be sued when they spent an additional 3 minutes doing the following with patients: MAKING ORIENTING COMMENTS USING REASSURING LANGUAGE CONVEYING EMPATHY AND CONCERN TAKE STOCK OF YOUR EI HR and hiring managers report the top behaviors and qualities of employees with high El: To attain these qualities yourself, consider your own El. DO YOU: → Admit and learn from mistakes → Control emotions and conduct thoughtful discussions, even on difficult topics Recognize your emotions? Register others' emotions? → Listen – at least as much as they talk, or more! - Take criticism well Figure out what is triggering your emotions? → Are cool under pressure Manage emotional info? IMPROVE YOUR EMOTIONAL INTELLIGENCE TO IMPROVE YOUR LIFE! Be mindful of your non-verbal communication Practice effective conflict resolution Facial expressions and movements Choose your words carefully Body language Keep the conversation centered on the present Be ready to forgive or otherwise peacefully end the conflict Gestures Reduce stress Stay positive Stay connected to your emotions at all times SOURCES http://www.6seconds.org/2013/04/03/amadori-case-engagement-emotional-intelligence/ http://www.crbard.com/uploadedFiles/CorpSite/Healthcare_Professionals/emotional-intelligence pdf http://www.careerbuilder.com/share/aboutus/pressreleasesdetail.aspx?id-pr652&sd-8%2F18%2F2011&ed-12%2F3I%2F2011 http://www.6seconds.org/2010/10/06/the-business-case-for-emotional-intelligence-2010/ http://www.eiconsortium.org/reports/what_is_emotional_intelligence.html http://www.rhsmith.umd.edu/smithbusiness/Fall2012/KnowledgeTransfer/EmotionallQ aspx http://www.crbard.com/uploadedFiles/CorpSite/Healthcare_Professionals/emotional-intelligence pdf UNIVERSITY OF MARYLAND ROBERT H.SMITH SCHOOL OF BUSINESS